Načini razreševanja konfliktov med zaposlenimi v zdravstvu : diplomsko delo

Korenč, Katja (author), Thaler, Darja (mentor), Ovijač, Darja (reviewer)

Uvod: Konflikti v zdravstveni negi so pogost pojav tako na delovnem mestu kot tudi v privatnem življenju. Namen: Namen diplomskega dela je ugotoviti vzroke konfliktov med zdravstvenimi delavci v Sloveniji in tujini, raziskati različne metode njihovega reševanja in ovrednotiti njihov vpliv na delovno okolje ter kakovost zdravstvene oskrbe. Metode dela: V diplomskem delu smo uporabili deskriptivno metodo dela s sistematičnim pregledom literature. Pri iskanju smo uporabili časovni okvir od marca 2025 do septembra 2025, izjema so viri (2005, 2006, 2008). Kjer novejših razlag in definicij ni bilo možno dobiti. Literatura je bila iskana v Slovenskem in angleškem jeziku s ključnimi besedami medosebni odnos AND zdravstveno osebje AND timska dinamika AND delovna klima AND spor, v podatkovnih bazah Medline (pubmed), COBISS.SI, CINAHL. Rezultati: Ugotovili smo, da so najpogostejši vzroki konfliktov, komunikacijske težave, hierarhične odnosi in delovni stres. Najučinkovitejše strategije reševanja vključujejo sodelovalni pristop, mediacijo in izboljšanje timskega dela. Razprava in zaključek: Konflikti v zdravstveni negi lahko negativno vplivajo na delovno vzdušje in kakovost oskrbe, vendar z ustreznimi pristopi lahko postanejo priložnost za izboljšave. Ključnega pomena sta stalno izobraževanje in organizacijska podpora.

• Language: Slovenian
• Keywords: diplomska dela, zdravstvena nega, medosebni odnos, zdravstveno osebje, sporazumevanje, timska dinamika, delovna klima, spor
• Work type: Bachelor thesis/paper
• Typology: 2.11 - Undergraduate Thesis
• Organization: ZF - Faculty of Health Sciences
• Place of publishing: Ljubljana
• Publisher: [K. Korenč]
• Year: 2025
• Number of pages: 25 str.
• PID: 20.500.12556/RUL-174498
• UDC: 616-083
• COBISS.SI-ID: 251597315
• Publication date in RUL: 03.10.2025

Secondary language

• Language: English
• Title: Methods of conflict resolution among healthcare employees : diploma work

Abstract

Introduction: Conflicts in nursing are a frequent phenomenon, occurring both in the workplace and in private life. Purpose: The aim of this thesis is to identify the causes of conflicts among healthcare professionals in Slovenia and abroad, to explore different methods of conflict resolution, and to evaluate their impact on the work environment and the quality of healthcare delivery. Methods: A descriptive method was applied, using a systematic review of the literature. The time frame for the search was from March 2025 to September 2025, with exceptions for older sources (2005, 2006, 2008) where more recent definitions and explanations were not available. Literature was reviewed in both Slovenian and English, using the following keywords: interpersonal relationship AND healthcare personnel AND team dynamics AND work climate AND conflict. The databases searched included Medline (PubMed), COBISS.SI, and CINAHL. Results: The findings indicate that the most common causes of conflict are communication difficulties, hierarchical relationships, and work-related stress. The most effective conflict resolution strategies include a collaborative approach, mediation, and strengthening teamwork. Discussion and conclusion: Conflicts in nursing can have a negative impact on the work atmosphere and the quality of care; however, with appropriate approaches they can also serve as an opportunity for improvement. Continuous education and organizational support are crucial.

• Keywords: diploma theses, nursing care, interpersonal relationships, healthcare personnel, communication, team dynamics, work climate, conflict