20.500.12556/RUL-174498 Načini razreševanja konfliktov med zaposlenimi v zdravstvu diplomsko delo Methods of conflict resolution among healthcare employees diploma work Uvod: Konflikti v zdravstveni negi so pogost pojav tako na delovnem mestu kot tudi v privatnem življenju. Namen: Namen diplomskega dela je ugotoviti vzroke konfliktov med zdravstvenimi delavci v Sloveniji in tujini, raziskati različne metode njihovega reševanja in ovrednotiti njihov vpliv na delovno okolje ter kakovost zdravstvene oskrbe. Metode dela: V diplomskem delu smo uporabili deskriptivno metodo dela s sistematičnim pregledom literature. Pri iskanju smo uporabili časovni okvir od marca 2025 do septembra 2025, izjema so viri (2005, 2006, 2008). Kjer novejših razlag in definicij ni bilo možno dobiti. Literatura je bila iskana v Slovenskem in angleškem jeziku s ključnimi besedami medosebni odnos AND zdravstveno osebje AND timska dinamika AND delovna klima AND spor, v podatkovnih bazah Medline (pubmed), COBISS.SI, CINAHL. Rezultati: Ugotovili smo, da so najpogostejši vzroki konfliktov, komunikacijske težave, hierarhične odnosi in delovni stres. Najučinkovitejše strategije reševanja vključujejo sodelovalni pristop, mediacijo in izboljšanje timskega dela. Razprava in zaključek: Konflikti v zdravstveni negi lahko negativno vplivajo na delovno vzdušje in kakovost oskrbe, vendar z ustreznimi pristopi lahko postanejo priložnost za izboljšave. Ključnega pomena sta stalno izobraževanje in organizacijska podpora. Introduction: Conflicts in nursing are a frequent phenomenon, occurring both in the workplace and in private life. Purpose: The aim of this thesis is to identify the causes of conflicts among healthcare professionals in Slovenia and abroad, to explore different methods of conflict resolution, and to evaluate their impact on the work environment and the quality of healthcare delivery. Methods: A descriptive method was applied, using a systematic review of the literature. The time frame for the search was from March 2025 to September 2025, with exceptions for older sources (2005, 2006, 2008) where more recent definitions and explanations were not available. Literature was reviewed in both Slovenian and English, using the following keywords: interpersonal relationship AND healthcare personnel AND team dynamics AND work climate AND conflict. The databases searched included Medline (PubMed), COBISS.SI, and CINAHL. Results: The findings indicate that the most common causes of conflict are communication difficulties, hierarchical relationships, and work-related stress. The most effective conflict resolution strategies include a collaborative approach, mediation, and strengthening teamwork. Discussion and conclusion: Conflicts in nursing can have a negative impact on the work atmosphere and the quality of care; however, with appropriate approaches they can also serve as an opportunity for improvement. Continuous education and organizational support are crucial. diplomska dela zdravstvena nega medosebni odnos zdravstveno osebje sporazumevanje timska dinamika delovna klima spor diploma theses nursing care interpersonal relationships healthcare personnel communication team dynamics work climate conflict true false false [K. Korenč] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2025-10-03 07:45:41 2025-10-03 07:45:43 2025-11-23 04:08:15 0000-00-00 00:00:00 2025 0 Ljubljana 0 Ljubljana 25 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 616-083 153106 251597315 55951.pdf 55951.pdf 1 D862C93AE8C1D2AEE456440DDEEC6F03 ec544c0801b010a126fb51e533bbb4ad33f85b931668d96804b1867260b1139c fd64445a-a01b-11f0-9328-0050569b8976 https://repozitorij.uni-lj.si/Dokument.php?lang=slv&id=219316 Zdravstvena fakulteta 0 0 0