The thesis addresses burnout among employees at the social work centres. Burnout is a state of chronic physical and mental exhaustion arising as a result of prolonged, unmanageable stress, particularly in a workplace. Burnout develops gradually and is characterised by symptoms such as exhaustion, cynicism, and a decline in personal and professional effectiveness. The purpose of the thesis was to determine the level of burnout risk and the differences among respondents at three units of Social Work Centres (SWC), namely SWC Ljubljana, SWC Central Slovenia – East, and SWC Central Slovenia – West. The research paper employs a descriptive method, a comparative method, a compilation method, and statistical analysis. Data collection for the research was carried out from May 5, 2025, to May 25, 2025, using a survey questionnaire designed with the online tool 1KA.si.
The results of the research show that the most frequently expressed symptom of burnout among surveyed employees at social work centres is exhaustion, followed by cognitive and emotional impairment and mental detachment. The study revealed that the highest number of burnout symptoms was reported by respondents at SWC Central Slovenia – West, with an average burnout score of 3.46. Burnout was more pronounced among respondents who had had direct contact with clients in their work (r=0.303; p=0.002). The findings contribute to a better understanding of burnout among employees in social welfare and support the development of targeted preventive measures. The practical value lies in the possibility of adapting human resources support, introducing stress management programs, and shaping policies for a better work–life balance, which can positively impact the efficiency and well-being of employees in social work centres and public administration.
|
