Uporaba umetne inteligence v javnem sektorju na primeru izbranega zavoda : diplomsko delo

Popović, Nina (avtor), Keržič, Damijana (mentor)

V današnjem hitro spreminjajočem se svetu, kjer umetna inteligenca postaja ključen dejavnik tehnološkega napredka, se javni sektor sooča z izzivom učinkovite implementacije teh naprednih rešitev, da bi izboljšal svoje storitve in procese. Diplomsko delo si prizadeva prispevati k boljšemu razumevanju implementacije umetne inteligence v javnem sektorju na primeru izbranega zavoda. Namen dela je bil preučiti, kako umetna inteligence spreminja delovanje izbranega zavoda in kakšni so učinki teh sprememb na učinkovitost in kakovost storitev. V teoretičnem delu so predstavljeni ključni pojmi umetne inteligence, vrste umetne inteligence, ki se uporabljajo v poslovnem okolju, ter prednosti in izzivi uvajanja umetne inteligence v poslovanje. Nadalje delo predstavi nekatere primere uporabe umetne inteligence v javni upravi v drugih drţavah ter pomen in stanje v slovenski javni upravi. Empirični del naloge temelji na anketi in krajšem intervjuju, kar je bilo izvedeno med zaposlenimi v Zavodu za pokojninsko in invalidsko zavarovanje Slovenije. Zanimalo nas je razumevanje in odnos zaposlenih do uvedbe aplikacij, ki temeljijo na umetni inteligenci, v poslovanje. Rezultati ankete so pokazali, da je razumevanje med zaposlenimi raznoliko, pri čemer jih večina svoje znanje ocenjuje kot povprečno. Zaposleni v večini menijo, da se zavod le delno prilagaja novim trendom umetne inteligence, pripravljeni so uporabljati nove aplikacije, podprte z umetne inteligenco, vendar je zaupanje v njihovo zanesljivost in varnost srednje. Rezultati imajo praktičen pomen za izbran javni zavod in druge organizacije, ki razmišljajo o implementaciji umetne inteligence v svoj zavod.

• Jezik: Slovenski jezik
• Ključne besede: umetna inteligenca, javni sektor, zavodi, tehnologija, učinkovitost poslovanja
• Vrsta gradiva: Diplomsko delo/naloga
• Tipologija: 2.11 - Diplomsko delo
• Organizacija: FU - Fakulteta za upravo
• Kraj izida: Ljubljana
• Založnik: [N. Popović]
• Leto izida: 2024
• Št. strani: VIII, 54 str.
• PID: 20.500.12556/RUL-163823
• UDK: 35:004.8(497.4)(043.2)
• COBISS.SI-ID: 212125187
• Datum objave v RUL: 11.10.2024

POPOVIĆ, Nina, 2024, Uporaba umetne inteligence v javnem sektorju na primeru izbranega zavoda : diplomsko delo [na spletu]. Diplomsko delo. Ljubljana : N. Popović. [Dostopano 19 maj 2025]. Pridobljeno s: https://repozitorij.uni-lj.si/IzpisGradiva.php?lang=slv&id=163823

Sekundarni jezik

• Jezik: Angleški jezik
• Naslov: Application of artificial intelligence in the public sector: a case study of selected institution

Izvleček

In today's rapidly changing world, where artificial intelligence is becoming a key driver of technological progress, the public sector is faced with the challenge of effectively implementing these advanced solutions to enhance its services and processes. The thesis aims to contribute to a better understanding of the implementations of artificial intelligence in the public sector using the example of a selected institution. The aim of the thesis was to examine how artificial intelligence is changing the operations of the selected institution and what are the effects of these changes on the efficiency and quality of services. The theoretical part of the thesis introduces the key concepts of artificial intelligence, the types of artificial intelligence used in business environment, as well as the benefits and challenges of introducing artificial intelligence into businesss. Furthermore, the thesis presents some examples of the use of artificial intelligence in public administration in other countries, along with its significance and status in the Slovenian public administration. The empirical part of the thesis is based on a survey and a short interview, which were conducted among employees of the selected institution, the Pension and Disability Insurance Institute of Slovenia. We were interested in employees' understanding and attitudes towards the introduction of artificial intelligence-based applications into their business operations. The survey results showed that understanding among employees varies, with most rating their knowledge as average. The majority of employees feel that the institution is only partially adapting to new artificial intelligence trends; they are willing to use new AI-supported applications, but their confidence in the reliability and security of these applications is moderate. The results have practical implications for the selected public institution and other organizations considering the implementation of artificial intelligence in their operations.

• Ključne besede: artificial intelligence, public sector, institutions, technology, operational efficiency