Vpeljava centra za pomoč notranjim uporabnikom : diplomsko delo

Gracar, Tomaž (author), Mahnič, Viljan (mentor)

• Language: Slovenian
• Keywords: help desk, IBM, Tivoli Service Desk, ITIL, skrbnik, zahtevek, incident, računalništvo, visokošolski strokovni študij, diplomske naloge
• Work type: Undergraduate thesis
• Typology: 2.11 - Undergraduate Thesis
• Organization: FRI - Faculty of Computer and Information Science
• Place of publishing: Ljubljana
• Publisher: T. Gracar
• Year: 2009
• Number of pages: 49 str.
• PID: 20.500.12556/RUL-156592
• UDC: 004.9(043.2)
• COBISS.SI-ID: 6898772
• Publication date in RUL: 26.05.2024

Secondary language

• Language: English
• Title: Implementation of an in-house help desk
• Keywords: help desk, IBM, Tivoli Service Desk, ITIL, administrator, request, incident, problem, computer science, diploma