Within the scope of the diploma thesis, an innovative approach to customer organization and service ordering is developed. We focused on a specific case of a hairdresser who operates on a limited working schedule, on average two or three days per week. The hairdresser faces the challenge of high demand and can only accommodate a partial subset of all potential customers. A prioritized model is proposed, giving preference to the most regular customers as a reward for their high visit frequency. This is achieved through an appointment system where customers compete to secure a time slot. The ordering process allows each customer to indicate all available time slots they can attend during the week. At the start of the working day, the appointment submission is closed, and the system calculates the priority of all the applicants for each time slot. Multiple schedule versions are generated based on the priority criteria, allocating customers to specific time slots. By implementing this system, the hairdresser can focus on delivering higher-quality services instead of spending significant time on customer selection and organization.
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