This research paper presents a comparison between the existing and refurbished truck ordering process in a selected freight forwarding company. This reengineering was essential due to the fact that the existing work process was too analogue, time consuming and required constant employee inputs. Whilst comparing these two work processes, we used iGrafix software, which allows us to make discreet simulations. The data obtained from the simulation, such as the time duration of the process, allowed us to make an imperial comparison between the existing and refurbished process (i.e. the ToBe process).
Whilst comparing the existing and ToBe process, we discovered that the ToBe process is much more efficient than the existing process since the time duration of the process is significantly reduced as a result of the implementation of information technology, which has been implemented into the work process.
At the same time, we are facing better scrutiny of the data in the ToBe process. Throughout the survey we also observed an increase in revenue in the selected company, mainly due to faster decision-making and data review. The development of the ToBE process itself was also greatly impacted by the COVID-19 pandemic period, as the freight forwarding sector faced an increase in demand for transport of goods. While doing so, the company's reaction to these market conditions was of crucial importance and the ToBe process gave a greater competition edge to the selected company over other competitors.
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