The use of information and communications technology (ICT) in the workplace is ubiquitous in the modern time, with digitalization further increasing the frequency, types and scale of ICT use for work tasks. ICT use at work presents employees with specific job demands, such as expectations of response time and constant availability, learning new technologies, poor communication, ICT hassles and increased workload. Organizations can lessen the negative effects of ICT demands on employees by providing personal and technical support. Such job demands and resources can affect both positive and negative outcomes for employees, for example burnout and work engagement. The purpose of the study was to explore the role of ICT demands and ICT support in employee burnout and work engagement. 316 participants (47% of whom were men) aged 20 to 77, who used at least one type of technology at work participated in the study. Participants completed a battery of the following scales: ICT Demands Scale, ICT Supports Scale, Burnout Assessment Tool (BAT) and Work engagement questionnaire – short form (UWES-9). The results of the path analysis showed that ICT demands were positively associated with burnout and negatively associated with work engagement, while ICT support was negatively associated with burnout and positively associated with work engagement. The study supports the understanding of ICT demands and resources within the job demands and resources model and emphasizes the importance of organizations both alleviating ICT demands and providing appropriate ICT support to employees.
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