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Family-centered design : interactive performance testing and user interface evaluation of the Slovenian eDavki public tax portal
ID Trilar, Jure (Author), ID Sobočan, Tjaša (Author), ID Stojmenova Duh, Emilija (Author)

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Abstract
This is the latest article in a series of research on the family-centered design concept. The theoretical context was revisited and expounded to support its usefulness in conjunction with a user-centered design approach within distinct application domains. A very important contribution is applied through the development of the instruments—website capture, a public testing platform, results processing and the Web Content Accessibility Guide 2.1 recommendation tool—to conduct unmoderated remote testing of user interfaces that corresponds to the requirements of general digitalization efforts as well as the response to current and future health risks. With this set of instruments, an experiment was conducted to address the differences in usage, and performancewise and user-based evaluation methods, of the eDavki public tax portal, among two generations, adults and elderly citizens, and between an original and an adapted user interface that respects accessibility and other recommendations. The differences found are further discussed and are congruent to particularities that have been modified within interfaces.

Language:English
Keywords:family-centered design, user evaluation, e-services, digital technology, government digital services, user interface, web accessibility, user performance, unmoderated remote testing
Work type:Article
Typology:1.01 - Original Scientific Article
Organization:FE - Faculty of Electrical Engineering
Publication status:Published
Publication version:Version of Record
Year:2021
Number of pages:35 str.
Numbering:Vol. 21, iss. 15, art. 5161
PID:20.500.12556/RUL-136018 This link opens in a new window
UDC:621.39:004.7
ISSN on article:1424-8220
DOI:10.3390/s21155161 This link opens in a new window
COBISS.SI-ID:73694979 This link opens in a new window
Publication date in RUL:06.04.2022
Views:792
Downloads:106
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Record is a part of a journal

Title:Sensors
Shortened title:Sensors
Publisher:MDPI
ISSN:1424-8220
COBISS.SI-ID:10176278 This link opens in a new window

Licences

License:CC BY 4.0, Creative Commons Attribution 4.0 International
Link:http://creativecommons.org/licenses/by/4.0/
Description:This is the standard Creative Commons license that gives others maximum freedom to do what they want with the work as long as they credit the author.
Licensing start date:01.08.2021

Secondary language

Language:Slovenian
Keywords:k družini usmerjeno načrtovanje, uporabniška evalvacija, e-storitve, digitalne tehnologije

Projects

Funder:ARRS - Slovenian Research Agency
Project number:P2-0246
Name:ICT4QoL - Informacijsko komunikacijske tehnologije za kakovostno življenje

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