Family-centered design : interactive performance testing and user interface evaluation of the Slovenian eDavki public tax portal

Trilar, Jure (author), Sobočan, Tjaša (author), Stojmenova Duh, Emilija (author)

This is the latest article in a series of research on the family-centered design concept. The theoretical context was revisited and expounded to support its usefulness in conjunction with a user-centered design approach within distinct application domains. A very important contribution is applied through the development of the instruments—website capture, a public testing platform, results processing and the Web Content Accessibility Guide 2.1 recommendation tool—to conduct unmoderated remote testing of user interfaces that corresponds to the requirements of general digitalization efforts as well as the response to current and future health risks. With this set of instruments, an experiment was conducted to address the differences in usage, and performancewise and user-based evaluation methods, of the eDavki public tax portal, among two generations, adults and elderly citizens, and between an original and an adapted user interface that respects accessibility and other recommendations. The differences found are further discussed and are congruent to particularities that have been modified within interfaces.

• Language: English
• Keywords: family-centered design, user evaluation, e-services, digital technology, government digital services, user interface, web accessibility, user performance, unmoderated remote testing
• Work type: Article
• Typology: 1.01 - Original Scientific Article
• Organization: FE - Faculty of Electrical Engineering
• Publication status: Published
• Publication version: Version of Record
• Year: 2021
• Number of pages: 35 str.
• Numbering: Vol. 21, iss. 15, art. 5161
• PID: 20.500.12556/RUL-136018
• UDC: 621.39:004.7
• ISSN on article: 1424-8220
• DOI: 10.3390/s21155161
• COBISS.SI-ID: 73694979
• Publication date in RUL: 06.04.2022

Record is a part of a journal

• Title: Sensors
• Shortened title: Sensors
• Publisher: MDPI
• ISSN: 1424-8220
• COBISS.SI-ID: 10176278

Licences

• License: CC BY 4.0, Creative Commons Attribution 4.0 International
• Link: http://creativecommons.org/licenses/by/4.0/
• Description: This is the standard Creative Commons license that gives others maximum freedom to do what they want with the work as long as they credit the author.
• Licensing start date: 01.08.2021

Secondary language

• Language: Slovenian
• Keywords: k družini usmerjeno načrtovanje, uporabniška evalvacija, e-storitve, digitalne tehnologije

Projects

• Funder: ARRS - Slovenian Research Agency
• Project number: P2-0246
• Name: ICT4QoL - Informacijsko komunikacijske tehnologije za kakovostno življenje