Zaupanje v upravne postopke na portalu eUprava

Domazet, Suzana (avtor), Keržič, Damijana (mentor)

eUprava je elektronski portal, s pomočjo katerega upravni organi in druge institucije ponujajo svoje storitve preko interneta. Ta uporabnikom omogoča, da do storitev dostopajo preprosto, kjer koli in kadar koli. Uporabniki lahko preko portala opravijo že marsikateri upravni postopek ter vpogledajo v svoje osebne podatke brez osebnega in fizičnega stika z uradno osebo in s tem prihranijo na času, vožnji ter se izognejo čakalnim vrstam na upravnih enotah. Delo se osredotoča predvsem na nezaupanje državljanov v upravne postopke na portalu eUprava in na neuporabo oz. nezaupanje v tehnologijo. Ljudje imajo neutemeljen strah pred uporabo e-poslovanja, saj so mnenja, da so njihovi podatki ogroženi in se zaradi tega ne počutijo varne. Predstavljeni so pristopi, ki na eUpravi skrbijo za zaščito informacij in pravna podlaga, ki skrbi za preprečevanje zlonamerne uporabe informacij. Podatki o zaupanju ljudi v eUpravo so pridobljeni preko anketnega vprašalnika. Anketni vprašalnik je bil objavljen na družbenih omrežjih in je bil namenjen širši množici ljudi, tako mlajšim kot starejšim. Vključeval je vprašanja o ozaveščenosti glede varnosti in uporabi eUprave. Kljub prednostim, ki jih eUprava prinaša, ugotovitve raziskave ankete kažejo, da večina anketirancev nima urejenega digitalnega potrdila, kar onemogoča uporabo portala. Razlogov za to je kar nekaj, eden izmed poglavitnih pa je zagotovo slaba tehnološka pismenost državljanov Republike Slovenije. Ta problem bi bilo možno rešiti z organizacijo delavnic, namenjenih predvsem starejši populaciji, ki je bila na podlagi izvedenih raziskav tista, ki kaže odpor do novosti in digitalizacije. Poleg tega bi bilo vsem ljudem potrebno bolj podrobno razložiti, kako spletne aplikacije skrbijo za varnost in jih izobraziti o varni rabi interneta.

• Jezik: Slovenski jezik
• Ključne besede: eUprava, digitalno potrdilo, elektronsko poslovanje, upravni postopek
• Vrsta gradiva: Diplomsko delo/naloga
• Tipologija: 2.11 - Diplomsko delo
• Organizacija: FU - Fakulteta za upravo
• Kraj izida: Ljubljana
• Založnik: [S. Domazet]
• Leto izida: 2021
• Št. strani: X, 47 str.
• PID: 20.500.12556/RUL-126910
• UDK: 005.336.6:3.077.3
• COBISS.SI-ID: 63966211
• Datum objave v RUL: 10.05.2021

DOMAZET, Suzana, 2021, Zaupanje v upravne postopke na portalu eUprava [na spletu]. Diplomsko delo. Ljubljana : S. Domazet. [Dostopano 19 maj 2025]. Pridobljeno s: https://repozitorij.uni-lj.si/IzpisGradiva.php?lang=slv&id=126910

Sekundarni jezik

• Jezik: Angleški jezik
• Naslov: Trust in administrative procedure on eGovernment

Izvleček

eGovernment is an electronic portal through which administrative bodies and other institutions offer their services via the Internet. The portal is designed to include operations within public administration organizations, between the administration and citizens, and between the administration and companies. This allows citizens to access services easily, anywhere at any time. Citizens can go through many administrative procedures and view their personal data without physical contact with an official, thus saving time by avoiding queues at administrative units. The purpose of this bachelor’s thesis is to find the reason why citizens still use mainly personal / physical contact with officials and refuse e-commerce. It focuses mainly on the distrust of citizens in administrative procedures on the eGovernment portal and on the reason for non-use or distrust of the technology offered. The first part of the bachelor’s thesis summarizes the theory of ensuring security in eGovernment and obtaining data from registers and finally, the implementation of administrative procedures through the portal. In the research part, the results were obtained on the basis of a questionnaire. The questionnaire included questions on awareness and use of eGovernment. Despite the advantages that eGovernment brings, the findings of the research show that the majority of respondents do not have a regulated digital certificate, which makes it impossible to use the portal. There are quite a few reasons for this, and one of the main ones is certainly the poor technological literacy of the citizens of the Republic of Slovenia. This problem could be solved with workshops targeted toward elderly population, that was bias against usage of technology and digitalization. People should also be explained how about online applications manage security and educate them about safe internet usage.

• Ključne besede: eGovernment, digital certificate, electronic commerce, administrative procedure