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Structured authoring for AR-based communication to enhance efficiency in remote diagnosis for complex equipment
ID Amo, Iñigo Fernández del (Author), ID Erkoyuncu, John (Author), ID Vrabič, Rok (Author), ID Frayssinet, Romain (Author), ID Vazquez Reynel, Cristina (Author), ID Roy, Rajkumar (Author)

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Abstract
Remote diagnosis procedures are prone to communication errors due to varying levels of experience and knowledge between expert maintainers and technicians. These result in inefficiencies that delay the diagnosis process. The aim of the paper is to develop a Structured-Message Authoring framework for Augmented Reality (AR) Remote Communication (SMAARRC) and to evaluate its ability to enhance the efficiency of remote diagnosis services. The framework proposes a message structure and automatic AR content creation rules for it that enable data capture and sharing within a remote context. Laboratory experiments present an average time reduction of 56% for remote calls while maintaining same quality compared to traditional remote communication methods (phone calls and emails). Remote experts feedback evidence the usability and feasibility of this framework to work in real-life conditions.

Language:English
Keywords:augmented reality, maintenance, diagnosis, remote collaboration
Work type:Article (dk_c)
Typology:1.01 - Original Scientific Article
Organization:FS - Faculty of Mechanical Engineering
Year:2020
Publication status in journal:Published
Article version:Preprint, working version of article, not peer-reviews
Number of pages:Str. 1- 17
Numbering:Vol. 145
PID:20.500.12556/RUL-117873 This link opens in a new window
UDC:004.946:005.56(045)
ISSN on article:1474-0346
DOI:10.1016/j.aei.2020.101096 This link opens in a new window
COBISS.SI-ID:24101123 This link opens in a new window
Publication date in RUL:31.07.2020
Views:418
Downloads:233
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Record is a part of a journal

Title:Advanced engineering informatics
Shortened title:Adv. eng. inf.
Publisher:Elsevier Science
ISSN:1474-0346
COBISS.SI-ID:7089686 This link opens in a new window

Secondary language

Language:Slovenian
Keywords:obogatena resničnost, vzdrževanje, diagnostika, sodelovanje na daljavo

Projects

Funder:ARRS - Agencija za raziskovalno dejavnost Republike Slovenije
Project number:P2-0270
Name:Proizvodni sistemi, laserske tehnologije in spajanje materialov

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