Rules of behaviour play a big role in both private and professional lives. They often represent the first step towards new opportunities or goals. By following the rules of etiquette, great first impression can be created, which represents a good basis for further cooperation, while avoiding unpleasant situations.
In everyday life, it is often possible to come across the stereotype that younger people are impolite and are unfamiliar with even the basic rules of etiquette neither in personal nor professional life. The purpose of this thesis is therefore to help to understand the use of etiquette among the younger and older population and to make suggestions that can improve the general knowledge of business etiquette and its rules. The thesis is divided into two parts. The first part deals with the analysis of the existing literature in the field and the definitions of relevant topics, while the second part presents the research. The research was conducted with the help of a questionnaire, which was used to test the knowledge of business etiquette. The results of the survey indicate that the knowledge of business etiquette does not differ significantly between the two generations. However, the knowledge of this field is generally rather poor and there remains much space for improvement. Suggestions for improvements are presented at the end of the thesis. In any case, etiquette should be given greater importance through education. The topic could be included in the school system, as this would be the easiest way to create and maintain a positive attitude and culture regarding etiquette.
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