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Zahtevki kupca v primeru napak na blagu, kupljenem na spletu
ID Polovšak, Urška (Author), ID Vlahek, Ana (Mentor) More about this mentor... This link opens in a new window

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Abstract
Namen magistrskega diplomskega dela je izpostaviti problematiko pravne razdrobljenosti na področju varstva potrošnikov znotraj Unije, ki negativno vpliva na razvoj notranjega trga. Spletne potrošniške pogodbe so v skladu z razvojem digitalne dobe postale vse bolj priljubljene, vendar pa njihova pravna regulacija ne sledi razvoju, je neustrezna, dvoumna in uporabniku neprijazna. To povzroča negotovost potrošnikov in podjetij pri čezmejnem poslovanju. Nezaupanje potrošnikov v spletne nakupe pomeni, da ne izkoriščajo priložnosti notranjega trga in s tem večje ponudbe blaga po konkurenčnih cenah. Podjetja pa zaradi obstoječih razlik v predpisih omejujejo poslovanje na zgolj določene trge, kar zanje pomeni zamujene priložnosti širitve poslovanja. V začetnem delu se bom osredotočila predvsem na sistematično analizo določb, ki se nanašajo na pravice potrošnika v primeru napak na blagu, kupljenem na spletu. Predstavila bom nacionalno in nadnacionalno ureditev, ki je predvsem na področju jamčevalnih zahtevkov pogosto neusklajena zaradi pristopa minimalnega usklajevanja z Direktivo. Različne zakonodaje znotraj Skupnosti pomenijo razdrobljen pravni okvir, ki pomeni veliko oviro za razvoj čezmejnih transakcij in s tem enotnega trga. Regulacija na tem področju je potrebna, saj bo v nasprotnem primeru svetovna negotovost glede pravnega učinka spletnega nakupovanja pomenila, da enotni trg ne bo prilagojen razvoju in priložnostim, ki jih ponuja digitalna doba. V zaključnem poglavju bom kritično analizirala dosedanje poskuse poenotenja varstva potrošnikov ter predstavila aktualni predlog Komisije v tej smeri.

Language:Slovenian
Keywords:nakupovanje prek spleta, prodaja na daljavo, napake na blagu, jamčevalni zahtevki potrošnika, mednarodna pristojnost, kolizijsko pravo, varstvo potrošnikov, poenotenje minimalna harmonizacija, popolna harmonizacija.
Work type:Master's thesis/paper (mb22)
Organization:PF - Faculty of Law
Year:2019
COBISS.SI-ID:16612177 This link opens in a new window
Publication date in RUL:26.01.2019
Views:848
Downloads:329
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Secondary language

Language:English
Title:Consumer rights in a case of non-conformity of goods purchased online
Abstract:
This thesis explores and highlights the problem of legal fragmentation in consumer protection within the European Union, which has a negative impact on the development of the internal market. In accordance with the evolution of the digital age, the popularity of online consumer contracts has been increasing, but their legal regulation has not kept pace with development; regulation is inadequate, ambiguous, and not user-friendly. This prompts uncertainty in consumers and businesses in cross-border transactions. Consumers' distrust in online shopping means that they do not take advantage of the opportunities the internal market offers and thus miss a wide range of goods at competitive prices. Due to existing differences in regulations, companies restrict their operations to only certain markets, which results in lost opportunities for business expansion. In the initial part of the thesis, I will focus primarily on a systematic analysis of the provisions relating to consumer rights in the case of non-conformity of goods, purchased online. I will present a national and transnational arrangement, which is often uncoordinated, especially in warranty claims, due to the minimum harmonization approach with the Directive. Varying legislation within the Union results in a fragmented legal framework that is a major obstacle to developing cross-border transactions and thus to the single market. Regulation in this area is necessary, because otherwise the global uncertainty about the legal effect of online shopping would mean that the single market cannot adapt to the developments and opportunities offered by the digital age. In the concluding chapter, I will critically analyze current attempts at unifying consumer protection and present the Commission's current proposal in this direction.

Keywords:online shopping, distance selling, non-conformity of goods, consumer’s remedies, international jurisdiction, conflict of laws rules, consumer protection, unification, minimum harmonization, full harmonization.

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