In the study we explored residential care for the elderly. We were interested in the exposure ofMS (medical staff) to stress and burnout and how the MS detects and responds to the needs of the elderly. We have identified the connection of the style of attachment to the attitude towards work and in interpersonal relations. Furthermore, the institutionalized elderly identified their primary experiences and experiences with MS and whether the MS can satisfy their emotional needs and become their significant other. In the presented supervisory model, we researched whether the supervisory process and the acquisition of psychological knowledge can influence the staff working with the elderly.
We have found that the supervision process, which involves working with the MS on the basis of RDT and acquiring psychological knowledge, contributes significantly to the reduction of the stress, experienced by the MS personnel in taking care of the elderly and enables the MS to respond more responsibly to the needs of the elderly. Supervision process improved the understanding of the elderly, their behaviors and emotions. Conflicts are also reduced, both in relations with the elderly, as well as in relations with colleagues and management.
A person develops the internal models,which act automatically, in primary relationships with their own caregivers. Early experiences influence the individual's perception of himself and his own values, his expectations of the accessibility and responsiveness of the person they’re attached to, and the application of strategies for regulating the affection. Different styles of attachment are patterns of expectations, needs, emotions and social behavior that are more or less stable throughout their lives and influence the experiencing and managing of stress, functioning in the working environment and emotional responsiveness to the needs of people under care. The mere understanding of these differences and the awareness of reactions in connection with their internal model, play an important role in the more effective management of stress situations. They contribute to more functional relationships and greater emotional responsiveness, as well as a better residential care climate, increased life optimism and increased willingness of people under care to work with MS, which is an important factor in ensuring the satisfaction of home care users, greater efficiency and competitiveness of elderly homes.