E-VEM is a state portal for business entities and entrepreneurs. Because it is meant for business companies and entrepreneurs, an important part of the portal covers an area that deals with obligatory social insurance. The portal is supposed to facilitate work for employees in public administration as well as employees in public sector because it enables a variety of services in one place.
The aim of my thesis is to analyse and renew, with the help of information technology, the chosen administrative procedure that makes an administrative service difficult for employers, public servants and consequently referred workers. On the basis of the analysis, we would like to show the flaws of the portal and suggest the upgrade of the e-VEM portal for the services connected with health insurance for referred workers, thus contributing to faster and more efficient work of public servants at ZZZS (Board of Health Insurance of Slovenia) with easy access to the required A1 form.
With the aim of removing administrative obstacles regarding the questionnaire for employers and the form A1 we would like to shorten, simplify and upgrade the procedure. Our aim is to suggest improvements of the e-VEM portal to enable users to access an additional service and save time.