ANALIZA ZADOVOLJSTVA OBČANOV LJUBLJANE Z DELOM POLICIJE NA PODROČJU PROMETNE VARNOSTI

MITEVSKI, NINA (author), Benčina, Jože (mentor)

V diplomski nalogi sem se osredotočila predvsem na področje prometne varnosti, saj se mi zdi, da je prometna varnost izredno pomemben faktor v našem življenju. Policija kot organ v sestavi Ministrstva za notranje zadeve Republike Slovenije je zelo pomemben organ, ki mora svoje naloge opravljati kakovostno, učinkovito in profesionalno. Zadovoljstvo občanov Ljubljane z delom policije na področju prometne varnosti sem raziskovala s pomočjo najenostavnejše oblike raziskovanja, to je anketni vprašalnik, ki sem ga izdelala v spletnem programu 1-ka. Anketni vprašalnik je izpolnilo 77 anketirancev. S pomočjo rezultatov, ki sem jih primerjala s predhodnimi raziskavami, sem ugotovila, kako zadovoljni oziroma nezadovoljni so občani Ljubljane z ukrepi in delom policije v cestnem prometu. Na podlagi dobljenih rezultatov sem ugotovila, da so občani zadovoljni z delom policije na področju prometne varnosti in so dobro seznanjeni s preventivnimi ukrepi in akcijami, ki jih izvaja policija. Policisti so pripravljeni pomagati ljudem in skrbeti za varnost ljudi. Pri svojem delu so korektni, vljudni in strokovni. Kljub vsemu bo potrebno še večje izvajanje seminarjev, akcij in izobraževanj na temo večje varnosti v prometu, saj se delež udeležencev v prometu iz dneva v dan povečuje. S tem je posledično večja tudi ogroženost v cestnem prometu.

• Language: Slovenian
• Keywords: policija, zadovoljstvo, kakovost, zadovoljstvo občanov Ljubljane z delom policije
• Work type: Bachelor thesis/paper
• Organization: FU - Faculty of Administration
• Year: 2017
• PID: 20.500.12556/RUL-96730
• Publication date in RUL: 12.10.2017

Secondary language

• Language: English
• Title: ANALYSIS OF THE SATISFACTION OF LJUBLJANA CITIZENS WITH THE WORK OF POLICE IN THE FIELD OF TRAFFIC SAFETY

Abstract

The main focus of my thesis is the field of road safety, as it seems to play an important role in our lives. The Police service is a significant body within the Ministry of Internal Affairs of the Republic of Slovenia, which must carry out their tasks qualitatively, efficiently and professionally. I explored the satisfaction of the citizens of Ljubljana regarding police work in the field of road safety, using one of the simplest forms of research – an online survey, which I made using the 1-ka web programme. There were 77 respondents who completed the questionnaire survey. With the help of the results which I have compared with previous research, I found out how satisfied or dissatisfied are the citizens of Ljubljana with the police work and services, regarding road safety. From the results obtained I can confirm that the citizens are generally satisfied with police work, and that they are well aware of the preventive measures and actions carried out by the police. The police are willing to help people and care for their safety in a polite, professional manner. However, the cause will require an even bigger amount of seminars, campaigns and training courses on the subject, since the proportion of road users rapidly increases on a daily basis, which coincides with the increase of greater risk in road traffic.

• Keywords: police, satisfaction, quality, satisfaction of the citizens of Ljubljana regarding police work