ANALIZA RAVNANJA S KONFLIKTI NA MINISTRSTVU ZA NOTRANJE ZADEVE

BOJC, ANDREJA (author), Tomaževič, Nina (mentor)

Tema diplomskega dela je analiza ravnanja s konflikti na Ministrstvu za notranje zadeve. Konflikti so neizogiben del našega življenja. Do konflikta lahko pride znotraj posameznika, med dvema ali več posamezniki ali med skupinami. Včasih je veljalo, da konflikt pomeni nekaj neprijetnega in negativnega, novejši pristopi pa dojemajo konflikt kot neizogiben del posameznikovega življenja, zato poudarjajo pravilen način komunikacije v konfliktih in reševanje konfliktov kot način za osebnostno rast in napredek. Razlog za izbiro teme so pretekle izkušnje iz službovanja, kjer sta bila soočanje s konflikti in komunikacija povsem neustrezna in destruktivna. Raziskava je pokazala, kako se zaposleni odzivajo na konflikte in kakšne načine reševanja konfliktov uporabljajo. Namen raziskave je predvsem ozavestiti vodje na Ministrstvu za notranje zadeve o pomembnosti učinkovite komunikacije tako navzdol kot navzgor. S pomočjo razpoložljive literature in virov je v delu opredeljen pojem konflikti, naštete so vrste konfliktov in opredeljeni so vzroki, ki konflikte povzročajo. Ugotovljeno je, da ima reševanje konfliktov pozitivne posledice, njihovo ignoriranje pa negativne, ki so lahko na dolgi rok za združbo pogubne. Pozornost je posvečena predvsem ravnanju s konflikti in komunikaciji v konfliktih, še posebej v odnosu nadrejeni–podrejeni. Nadrejeni je tisti, ki nosi breme reševanja in soočanja s konflikti. Če je vodja dober in izurjen v uspešni in učinkoviti komunikaciji, so zaposleni zadovoljni, konflikti njihovega dela ne vznemirjajo, temveč delovni proces nadgrajujejo, ker s konflikti vsi pridobivajo. Če pa vodja teh sposobnosti nima, se konflikti ignorirajo in tlačijo, kar vodi do izbruha konflikta, nezadovoljstva, nezavzetosti in v najslabšem primeru do odhajanja zaposlenih k drugim delodajalcem.

• Language: Slovenian
• Keywords: konflikt, posledice konflikta, učinkovita komunikacija, ravnanje s konflikti, reševanje konflikta
• Work type: Bachelor thesis/paper
• Organization: FU - Faculty of Administration
• Year: 2017
• PID: 20.500.12556/RUL-95792
• Publication date in RUL: 21.09.2017

Secondary language

• Language: English
• Title: THE ANALYSIS OF CONFLICT MANAGEMENT AT THE MINISTRY OF THE INTERIOR

Abstract

The theme of our thesis is the analysis of conflict management in the Ministry of the interior. Conflicts are inevitable in our everyday lives. Conflict can occur within a person, among two or more individuals or among groups of people. The traditional way of managing conflict was that conflicts are unwanted, negative, so therefore they must be avoided. But the newer approach tends to view conflict as an inevitable part of our lives so the emphasis is on the proper communication in conflicts and solving conflicts as a way of personal growth and progress. The reason for choosing this theme lies in previous work related experiences, where the conflict managing and solving techniques and communication were totally inappropriate. The analysis showed the employee’s reactions to conflicts and their ways of managing them. The purpose of this analysis is to enlighten the superiors on the importance of successful and efficient communication, downward wise and upward. With the help of the available literature and sources the thesis will define the meaning of conflict, show various types of conflict and the reasons behind them. It is discovered that solving conflicts effects in a positive way and ignoring conflicts effects negative on the organization, especially from the long term stand point the negative effects can be devastating for an organization. The focus will be on ways of managing with conflict and proper conflict communication. The findings will show that the responsibility of solving, managing and preventing conflicts lies on the shoulders of the superiors. If he can communicate properly in a conflict, the employees are satisfied, arising conflicts do not disrupt their work process, but they enhance it, because with the conflict management and solving everybody wins. But if the superior doesn’t have these communicating abilities, the conflicts tend to be unmanaged and ignored, which can lead to an outburst of conflict, dissatisfaction, lack of commitment and in the worst case the employees refuse to work in that kind of environment, so they leave.

• Keywords: conflict, consequences of conflict, effective communication, managing conflicts, conflict solving