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Zaznana pravičnost in zadovoljstvo odjemalcev telekomunikacijskih storitev z reševanjem pritožb : magistrsko delo
ID Gidaković, Petar (Author), ID Čater, Barbara (Mentor) More about this mentor... This link opens in a new window

URLURL - Presentation file, Visit http://www.cek.ef.uni-lj.si/magister/gidakovic2491-B.pdf This link opens in a new window

Language:Slovenian
Keywords:Slovenija, telekomunikacije, storitve, potrošnik, zadovoljstvo, reklamacije, reševanje problemov, raziskave, analiza
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:EF - School of Economics and Business
Place of publishing:Ljubljana
Publisher:[P. Gidaković]
Year:2017
Number of pages:II, 95,16 str.
PID:20.500.12556/RUL-94711 This link opens in a new window
UDC:654
COBISS.SI-ID:23821798 This link opens in a new window
Publication date in RUL:11.09.2017
Views:766
Downloads:94
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Secondary language

Language:English
Title:Perceived fairness and satisfaction of telecommunications customers with complaint handling
Keywords:Slovenia, telecommunications, services, consumer, satisfaction, claims, problem solving, research, analysis

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