ANALIZA RAVNANJA S KONFLIKTI V POLICIJI

JAKŠA, JERNEJ (author), Tomaževič, Nina (mentor)

Ravnanje s konflikti v policiji je zaradi posebnosti poklica kompleksen pojav. Namen diplomskega dela je izpostaviti pojem konflikta in njegove posledice ter poudariti pomen ravnanja s konflikti pri delu v policiji. Prav tako je namen diplomskega dela ugotoviti, kako uspešno se v policiji ravna s konflikti, in poiskati predloge za morebitne izboljšave. Teoretični del diplomskega dela je oblikovan na podlagi proučitve domače in tuje literature. Pregled in analiza literature sta bila opravljena z uporabo deskriptivne metode. Obravnavani so pojem konflikt, zakonodaja, ki ureja to področje, alternativno reševanje sporov, trpinčenje in policija kot organ ter postopek ravnanja s konflikti. Raziskovalni del je bil izveden s pomočjo polstrukturiranih družboslovnih intervjujev. Z raziskavo je bilo ugotovljeno, da je ravnanje s konflikti v policiji uspešno. Kljub temu se zaposleni postopka ravnanja s konflikti ne poslužujejo vedno. Ta neudeležba v postopku ravnanja s konflikti ni posledica izključno (ne)odločitve posameznikov, ampak do nje prihaja tudi zaradi hierarhične strukture policije in sloga vodenja posameznih vodij. Teoretična spoznanja in izsledke raziskave lahko zaposleni v policiji kot tudi drugi uporabijo pri soočanju s konflikti v prihodnje. To jim bo v pomoč pri odnosu do sodelavcev kot tudi do občanov.

• Language: Slovenian
• Keywords: konflikt, ravnanje s konflikti, alternativno reševanje sporov, trpinčenje, policija.
• Work type: Bachelor thesis/paper
• Organization: FU - Faculty of Administration
• Year: 2017
• PID: 20.500.12556/RUL-92294
• Publication date in RUL: 16.05.2017

Secondary language

• Language: English
• Title: ANALYSIS OF CONFLICT MANAGEMENT IN SLOVENIAN POLICE

Abstract

Conflict management in Slovenian police is a very complex concept because of its working nature. The purpose of this study was to highlight conflict, its consequences and to emphasise the meaning of conflict management in Slovenian police. The purpose of this study was also to establish the successfulness of conflict management in Slovenian police and to find suggestions for potential improvement. Theoretical part of this study was presented with Slovenian and foreign literature. For literature overview and analysis descriptive methods were used. Conflict, legislation for conflict management, alternative dispute resolution, maltreatment and Slovenian police, with its conflict management processes, were presented. For survey part of the study semi-structural sociological interviews were used. Results show that conflict management in Slovenian police is successful, despite the fact that employees rarely use it. Reasons for this are not always connected with employees, but are closely connected with hierarchical structure of Slovenian police and individual managing styles. In the future employees in the Slovenian police, and others, can use the results of this study for dealing with conflicts. Described can be used in a relationship towards co-workers and citizens.

• Keywords: conflict, conflict management, alternative dispute resolution, maltreatment, Slovenian police