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Celovit proces izgradnje in ocenjevanja informacijskih rešitev na zavarovalniškem področju
ID FRELIH, ROMAN (Author), ID Krisper, Marjan (Mentor) More about this mentor... This link opens in a new window

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PID: 20.500.12556/rul/b3994598-84a8-448f-9560-3d86083a06d1

Abstract
V zadnjem času se na finančno-zavarovalniškem področju izraža potreba po poenostavitvi prodajno-poslovnih procesov. Za celovito izgradnjo poslovnih rešitev je treba uporabiti celovite procese in rešitve IT tudi upravljati. Upravljanje IT v poslovnem sistemu je danes pomembnejše kot upravljanje programske in strojne opremo. V upravljanje je treba vključiti vse dele in aktivnosti poslovnega sistema. Poslovno-informacijska arhitektura oz. PIA (ang. Enterprise Architecture) je koherentna celota principov, metod in modelov, ki so uporabljeni za načrtovanje in implementacijo organizacijske strukture, poslovnih procesov, informacijskih sistemov in infrastrukture. Magistrsko delo predstavlja značilnosti PIA ter ključne dejavnike vpeljave strukturiranega načina opisovanje na poslovnem, aplikativnem in tehnološkem nivoju. Pomembna nadgradnja PIA je razširitev konceptov na dinamične PIA, ki zahtevajo nadaljnje razširitve. Za dosego uspeha pri izgradnji PIA se je potrebno osredotočiti na vlogo arhitekta PIA kot poklicne možnosti. Za uspešnega arhitekta PIA so potrebne posebne lastnosti, ki se kažejo preko kompetenc ter položaja znotraj poslovnega sistema. Predstavi se ogrodje TOGAF 9.1 ter strukturni jezik ArchiMate 2.1. Eden od ključnih dejavnikov uspešnega povezovanja obeh ogrodij je v tesni povezanosti in enostavni aplikacijski rešitvi. COBIT 5 je najnovejša izdaja globalno sprejetega ogrodja za celovit poslovni pogled na upravljanje IT. Združuje obstoječe informacijske standarde ter dobre prakse in je združljiv s splošno sprejetimi načeli upravljanja IT. Implementacija okvirja COBIT 5 obsega veliko stopnjo predanosti, ker je pomembnost vpeljave upravljanja IT poslovnega sistema (GEIT) na zelo visokem nivoju. Model procesne zmogljivosti je merilo za ocenjevanje zrelosti procesov IT v stanju »kot so«, določanju želenega stanja »kot bo« in določanju razlik med stanjema ter načinom, kako proces izboljšati, da dosežemo ustrezen zrelostni nivo. Preko opisanih konceptov se prikaže izgradnja sklepalne platforme zavarovalniških produktov. Opis PIA sledi na vseh nivojih z obema najnovejšima dodatkoma ArchiMate, ki še dodatno kažeta v korist skupne uporabe. Deležniki imajo sedaj celovit pogled na zainteresirana področja. Koncept dinamičnih PIA je bil uporabljen za dosego motivacijskih dejavnikov izgradnje PIA. Konkretno se opiše eden izmed 37 poslovnih procesov po COBIT 5, določijo se relevantni cilji IT, poslovni cilji, metrike in matrika ZOPS. Posebnost tega procesa je povezava z ogrodjem ITIL. Za oceno procesne zmogljivosti se na visokem nivoju ocenijo vsi procesi in poda skupno oceno zrelostnega nivoja.

Language:Slovenian
Keywords:PIA, poslovno-informacijska arhitektura, TOGAF, ArchiMate, TOGAF ADM, zorni koti, arhitekt PIA, dinamična PIA, sklepalna platforma, COBIT 5, model procesne zmogljivosti, referenčni procesni model, ZOPS, GEIT
Work type:Master's thesis
Organization:FRI - Faculty of Computer and Information Science
Year:2016
PID:20.500.12556/RUL-91197 This link opens in a new window
Publication date in RUL:24.03.2017
Views:1454
Downloads:442
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Secondary language

Language:English
Title:Implementing holistic approach in development and evaluation of insurance IT solutions
Abstract:
We are witnessing a change of business needs in financial-insurance sector. Business services needs to be simple. Holistic approach in development and evaluation of insurance IT solutions needs to address holistic processes and IT management. IT management in business world is more important than managing software and hardware. We have to include all business parts and aspects as well as activities of organization. Enterprise architecture is coherent whole of principles, methods and models, which are used for planning and implementing organizational structures, business processes, IT systems and infrastructure. This work represents properties of enterprise architecture and all key factors for implementing a structured way of defining enterprise architecture. Architecture is addressed from business, application and technology level. Dynamic enterprise architecture is important upgrade concept which requires additional extensions of the model. To be successful in implementing enterprise architecture we need to focus on enterprise architect as a profession. Successful enterprise architect needs special skills which are shown trough competences and internal organizational position. TOGAF 9.1 framework and ArchiMate structural language are described. One of key factors for successful combination of both techniques is close connectivity and simple application solution. COBIT 5 is the newest issue of globally accepted framework for holistic IT management business view. It combines existing IT standards and best practices and it is compliant with well know accepted IT management standards. Implementing COBIT 5 framework includes great level of commitment. Importance of implementing IT management (GEIT) is on very high business level. Process assessment model is a measurement tool for evaluation processes maturity. They are evaluated in the current state “as is”, defining future state “will be”, and defining a differences between both states. Continues process is applied to improve processes so we can achieve desired level of process capability. Trough described concepts we show the process of implanting insurance platform. Enterprise architecture is described on all level with addition of both newest ArchiMate add-ons. They additionally show benefits of using both standards together. Stakeholders now have holistic overview of interested areas. Dynamic enterprise architecture was used to satisfy implementation motivational goals. One of 37 COBIT 5 processes is described in details, IT relevant goals are set, process goals, metrics and RACI matrix. Specialty of this process is that it has base in ITIL process which is used for implementing. Process assessment model is evaluated with all processes and concludes with average process maturity level.

Keywords:PIA, enterprise architecture, TOGAF, ArchiMate, TOGAF ADM, viewpoints, enterprise architecture architect, dynamic enterprise architecture, insurance platform, COBIT 5, process assessment model, RACI, GEIT

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