Successful adaptation to changes in the business sector is crucial, for both, private and public sector, as they seek their advantage in the electronic commerce. The public sector with its monopolistic position must closely follow the needs of citizens and apply electronic services carefully and methodically. The development of electronic communications has increased the need for effective management of identities. Electronic Identity has become a key factor in the EU economy and the creation of a single digital market. Therefore, appropriate strategy with identity management at the national level is of outmost importance.
This Master's thesis describes the electronic operations of public administration of the Republic of Slovenia, and highlights the key problems of its citizens as end users of electronic services. Introduction describes the structure of the public sector and the segment of public administration which is responsible for the development and operations of electronic services. The thesis indicates strategic documents affecting the development and laws that provide the legal regulation of electronic commerce.
Following chapters describe the current state of electronic services of public administration of the Republic of Slovenia, and are focused mainly on government operations with various stand-alone systems and services to citizens and businesses. Establishment and functioning of the central authentication system for the needs of public administration (SI-CAS) is also described. SI-CAS enables secure and reliable verification of identity and facilitates the development of new electronic services. Comparison of electronic public administration services of the Republic of Slovenia to other European Union members is presented, and it shows participation of Slovenian public administration in the integration of European projects in the field of electronic services.
The main part of the thesis focus on the shortcomings of electronic public administration services of the Republic of Slovenia in terms of both, safety and efficiency. Using models to evaluate the quality of services, given are solutions that include the creation of additional security mechanism with two-factor OTP authentication and offer a user-friendly electronic services. Solutions are based on authentication system SI-CAS designed for public administration, two-factor SMS-OTP authentication and SAML open standard. Emphasis is placed on proper management of electronic identities that are vital to ensuring the protection of personal data and access control for electronic services.
The final chapter recaps given solutions, and provides a comparison with existing solutions, which are established in the field of two-factor OTP authentication.
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