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Izdelava spletne aplikacije za upravljanje odnosov s strankami na področju nepremičnin
ID ZALOŽNIK, ROK (Author), ID Smrdel, Aleš (Mentor) More about this mentor... This link opens in a new window

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MD5: 91611C67C53B39B29F49D7335EBF50A0
PID: 20.500.12556/rul/82432cef-bc5b-4c12-876d-e67dafff77d0

Abstract
Dobri odnosi s strankami so v današnjih ekonomskih razmerah za podjetja zelo zaželjeni, če ne celo nujno potrebni. Podjetja, ki se tega zavedajo vpeljujejo strategijo poslovanja, ki se osredotoča na dobre odnose s strankami, pri tem pa si pomagajo s aplikacijami za upravljanje odnosov s strankami (CRM). Večina obstoječih rešitev je preveč splošnih za praktično uporabo in dobro učinkovitost na bolj specifičnih področjih, kot so npr. nepremičnine. To nas je vodilo v razvoj spletne aplikacije, ki bo področje poslovanja z nepremičninami boljše podprla. Za razvoj smo uporabili Django REST Framework v kombinaciji s PostgreSQL podatkovno bazo na strani strežnika in ogrodjem AngularJS za odjemalski del aplikacije. Prvi del diplomske naloge je namenjen predstavitvi poslovne strategije CRM in predstavitvi tehnologij ter orodij, ki so bili uporabljeni pri razvoju spletne aplikacije. Drugi del naloge opisuje praktičen razvoj spletne aplikacije. V tem delu je opisana arhitektura aplikacije, podatkovni model ter implementacija in funkcionalnosti posameznih delov aplikacije. V zadnjem delu pa so opisane dodane sklepne ugotovitve in ideje za nadaljnje delo.

Language:Slovenian
Keywords:upravljanje odnosov s strankami, poslovni procesi, nepremičnine, eno-stranska spletna aplikacija, REST, Django, AngularJS
Work type:Bachelor thesis/paper
Organization:FRI - Faculty of Computer and Information Science
Year:2016
PID:20.500.12556/RUL-84530 This link opens in a new window
Publication date in RUL:29.08.2016
Views:1066
Downloads:351
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Secondary language

Language:English
Title:Development of web application for customer relationship management in the real estate field
Abstract:
Nowadays in given economic situation it is crucial, if not almost necessary for companies to have good relationship with their customers. Those companies that are aware of this fact, are introducing new business strategy, which focuses on good customer relationships, using applications for customer relationship management (CRM). The majority of existing CRM systems are too general for practical use and good efficiency in more specific fields, such as real estate. These lead us into developing web application, which will better support the real estate field. We developed the application in Django REST Framework combined with PostgreSQL database on the server side and AngularJS framework for client side of the application. First part of diploma thesis is dedicated to introduction of the CRM business strategy, and to introduction of technologies and tools, which were used during the development. Second part of the work describes practical development of the web application. In this part application arhitecture, database model, implementation and functionality of each part of the application are described. In the last part the conclusions and ideas for future work are described.

Keywords:customer relationship management, business processes, real estate, single-page application, REST, Django, AngularJS

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