This thesis deals with the demonstration of Technical Control Center as an added upgrade of the advance maintenance contract in technical security area that I work in. Technical security systems represents Fire Alarm Systems, Intrusion Alarm Systems, Video Surveillance Systems, Gas Detection and Aspiration Systems, Access Control Systems, Conference Systems and Public Address Voice Alarm Systems. In thesis I also present main components of information transport solutions and transport paths as well as ensuring the security of communications. The main part covers how the operator receives, handles and forwards technical alarms.
The first chapter describes several hardware communication modules, communicators, interfaces of Technical Control Center, such as communications receiver/gateway that communicates via different transport paths, modules for sending technical alarm messages, short messages (SMS), network equipment that provides secure communication, private branch exchange system, servers and devices for uninterruptable power supply. I describe main features and advanced functionalities that each of these components enable.
Further on I describe maintaining secure communication on the customers site, on the transmission path and on the Technical Control Center side. There are a lot of different security mechanisms and technological solutions. Some of them are presented here. Why and where do we need them? How to exploit, gain access or worse steal/intercept valuable data? Basic cryptography, symmetric/asymmetric keys, public/private certificates, security policy and software/hardware solutions are also being discussed.
The main part of the thesis discusses the user friendly operation of receiving/handling/forwarding technical alarms, converting signals in a proper form, adding new customers in the system, configuring of advanced automation functions for each customer separately. There are different types of operation suited for every single situation. In case of technical alarm we can either manually or automatically create and send various reports to main individuals on the customer site or the Technical Control Center site. Each individual has its own process flow, response time, jobs and where possible diagnosing and/or solving the malfunction. In other situations also remote support is possible and expected.