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Razlogi za prehajanje porabnikov h konkurenčnim ponudnikom storitev : diplomsko delo
ID Črnigoj, Laura (Author), ID Rojšek, Iča (Mentor) More about this mentor... This link opens in a new window

URLURL - Presentation file, Visit http://www.cek.ef.uni-lj.si/u_diplome/crnigoj1878.pdf This link opens in a new window

Language:Slovenian
Keywords:storitve, kvaliteta, zadovoljstvo, lojalnost, odnosi s strankami, raziskave, analiza
Work type:Undergraduate thesis
Typology:2.11 - Undergraduate Thesis
Organization:EF - School of Economics and Business
Place of publishing:Ljubljana
Publisher:[L. Črnigoj]
Year:2005
Number of pages:41 str., 26 str. pril.
PID:20.500.12556/RUL-7655 This link opens in a new window
UDC:339.138
COBISS.SI-ID:15678950 This link opens in a new window
Publication date in RUL:11.07.2014
Views:1093
Downloads:179
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Language:Unknown
Keywords:services, quality, satisfaction, loyalty, customer relationship, research, analysis

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