Spletni referenčni servisi : primerjava in vrednotenje

Jerše, Anja (author), Vilar, Polona (mentor)

V magistrskem delu so obravnavani spletni referenčni servisi, saj si lahko z njihovo uporabo marsikdo olajša življenje. Omogočajo hitro pridobitev informacij, brez da bi moral posameznik zapustiti svoje stanovanje, potrebuje le internetno povezavo. Ravno tako lahko uporabnik zastavi svoje vprašanje kadarkoli, ne glede na čas. Poznamo tako komercialne referenčne servise, kjer na vprašanja, ki jih zastavi posameznik lahko odgovarja kdorkoli, kot tudi knjižnične referenčne servise kjer odgovarjajo usposobljeni strokovnjaki. Pri obeh vrstah obstajajo različne možne oblike komunikacije, najpogosteje posameznik na posebno mesto zapiše svoje vprašanje, nato pa nanj v določenem času prejme odgovor. Glavni namen magistrskega dela predstavlja ugotavljanje kvalitete podanih odgovorov spletnih referenčnih servisov - tako referenčnih servisov kjer odgovarjajo uporabniki kot tudi tistih kjer odgovarjajo knjižničarji. S primerjavo je bilo ugotovljeno kateri nudijo kvalitetnejše odgovore ter kje so vidne njihove pomanjkljivosti. Pozornost je posvečena tudi poznavanju in uporabi spletnih referenčnih servisov ter ugotovitvam, katerim spletnim referenčnim servisom uporabniki bolj zaupajo in zakaj. Rezultati omogočajo boljše delo spletnih referenčnih servisov v prihodnosti, saj so bila ugotovljena področja kjer so odgovori pomanjkljivi ter predstavljeni razlogi uporabnikov za morebitno nezaupanje v določene spletne referenčne servise.

• Language: Slovenian
• Keywords: spletni referenčni servisi, Vprašaj knjižničarja, elektronski referenčni servisi, kvaliteta referenčnih odgovorov, magistrska naloga bolonjskega programa
• Work type: Master's thesis/paper
• Typology: 2.09 - Master's Thesis
• Organization: FF - Faculty of Arts
• Place of publishing: Ljubljana
• Publisher: [A. Jerše]
• Year: 2013
• Number of pages: 126 f.
• PID: 20.500.12556/RUL-72214
• UDC: 02:004.733.3(043.2)
• COBISS.SI-ID: 51982946
• Publication date in RUL: 08.09.2015

JERŠE, Anja, 2013, Spletni referenčni servisi : primerjava in vrednotenje [online]. Master’s thesis. Ljubljana : A. Jerše. [Accessed 17 May 2025]. Retrieved from: https://repozitorij.uni-lj.si/IzpisGradiva.php?lang=eng&id=72214

Secondary language

• Language: Slovenian

Abstract

This master degree thesis is discussing the online reference services, since they enable anybody to ease his life by using them. They are able to provide information to the user who has no need to leave the house, but to be connected to the Internet. Furthermore, the user is always able to set any question no matter the time. Among such services, there are so called the commercial ones providing answers to any questions provided by anybody as well as the library services that involve experts to give proper answers. Both services involve various possible ways of communication of which the most common is inserting the question into the specific field to be consequently given the answer on it within a certain period of time. The fundamental task of this master degree thesis is the presentation of the quality of answers provided by online reference services - the ones which answers are provided by the users as well as those that employ librarians. The comparison, however, unveiled the services which answers were found to be of the best quality and also their significant deficiencies. Much attention was also paid to the familiarity and use of reference services and to the findings about which reference services were found more trustful and why. The gained results enable a better future work of reference services, since the research discovered groups of insufficient answers provided. Furthermore, the reasons why users showed eventual distrust at using particular reference services were also presented.