Every organization seeking to incorporate Robotic Process Automation
(RPA) into its operations must choose among the many vendors available on
the market. One of the Slovenian banks faced a similar problem. They were
deciding between the Blue Prism and Microsoft Power Automate tools.
As part of this master’s thesis, we analyzed the advantages and disadvantages
of both tools and their impact on the bank’s organizational structure
and the ability to optimize processes. We selected a suitable business process
(one that has a large number of cases, simple steps, and is well defined) and
automated it in both tools. We then ran both so-called robots in production
for a certain period of time and compared the results and experiences of the
participants (developers, users, management, IT department, etc.).
We came to the conclusion that the Blue Prism tool is more suitable, as
it offers better solutions to the problems that arise when implementing RPA
in a banking environment.
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