The thesis addresses the renovation of the website of the City Municipality of Celje, focusing on enhancing user experience, accessibility, technical performance, and legal compliance. The study was prompted by the observation that the existing website no longer met contemporary standards of design, transparency, and digital accessibility. The objective of the study was to design and evaluate a redesigned website that aligns with these standards and can serve as a model of good practice within the public sector.
The research employed a mixed-methods approach, including an analysis of the existing website, the design and technical implementation of a new website using the WordPress content management system, and the evaluation of outcomes through both quantitative (user survey) and qualitative (interview with the Head of the IT Department at the City Municipality of Celje) approaches. The findings indicate that the renovated website substantially improves user experience, accessibility, and technical efficiency. Specifically, 96% of respondents rated the website as easy to use, and 83% perceived notable improvements compared with the previous version. Additional enhancements were observed in loading speed, transparency, and mobile optimization.
This thesis offers a practical contribution to the development of digital solutions in the public sector. The findings can serve as a basis for developing guidelines for municipal website design and for planning the continued digital transformation of public services, particularly in improving user experience, information transparency, and accessibility for all user groups.
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