Alternativne oblike reševanja sporov v zdravstvenem sistemu: primer pacientovih pravic : primer pacientovih pravic

Todić, Danijela (author), Kovač, Polonca (mentor)

Magistrsko delo analizira alternativno reševanje sporov (ARS) v zdravstvenem sistemu na področju pacientovih pravic. Osrednji namen raziskave je opredeliti in analizirati pomen ARS v slovenskem zdravstvenem sistemu ter ugotoviti, v kakšni meri ARS, zlasti mediacija, predstavlja učinkovito, pravično in hitro orodje za reševanje nastalih sporov v slovenskem zdravstvenem sistemu. Uporaba ARS je specifična, vendar ima pomembno vlogo pri racionalizaciji postopkov in zmanjševanju sodnih zaostankov. Raziskava temelji na deskriptivni in normativni metodi, primerjalnopravni analizi ter empirični analizi, v okviru katere je bila izvedena analiza državnih poročil in poročil institucionalnega izvajalca mediacije. Rezultati kažejo, da ima ARS v slovenskem zdravstvenem sistemu pomembno vlogo, vendar je kljub ustreznemu zakonodajnemu okviru v praksi premalo uporabljen. Mediacija kot ena izmed najpogostejših oblik ARS, ki se uporablja za reševanje sporov na področju varstva pacientovih pravic in je opredeljena tako z zakonskim kot tudi podzakonskim aktom, v praksi ni zaživela. Ključni problem predstavljajo razhajanje med zakonsko ureditvijo in dejansko uporabo ARS v praksi, prepozno vključevanje mediacije v reševanje nastalih sporov ter nezadostna institucionalna, finančna in kadrovska podpora njenemu izvajanju. Magistrsko delo ponuja vpogled v ARS v zdravstvenem sistemu na področju pacientovih pravic. V teoretičnem delu je predstavljen poglobljen pregled pomena in oblik ARS ter zakonske ureditve v Sloveniji, primerjanih državah Avstriji in Hrvaški ter na ravni Evropske unije. V empiričnem delu je predstavljen vpogled v praktično izvajanje ARS v zdravstvenem sistemu na področju pacientovih pravic. Delo prispeva k natančnejši interpretaciji alternativnih oblik reševanja sporov z vidika zagotavljanja pravne varnosti v zdravstvenem sistemu.

• Language: Slovenian
• Keywords: alternativno reševanje sporov, mediacija, pacientove pravice, zdravstveni sistem, upravne zadeve
• Work type: Master's thesis/paper
• Typology: 2.09 - Master's Thesis
• Organization: FU - Faculty of Administration
• Place of publishing: Ljubljana
• Publisher: [D. Todić]
• Year: 2026
• Number of pages: XI, 85 str.
• PID: 20.500.12556/RUL-189522
• UDC: 347.965.42:614.2:351(497.4)(043.2)
• COBISS.SI-ID: 294697987
• Publication date in RUL: 08.10.2026

Secondary language

• Language: English
• Title: Alternative forms of dispute resolution in the health care system: case of patient rights : magistrsko delo

Abstract

This master’s thesis analyses alternative dispute resolutions (ADR) in the healthcare system in relation to patients’ rights. The primary aim of the research is to define and analyse the role of ADR in the Slovenian healthcare system and to determine the extent to which ADR, particularly mediation, provides an effective, fair and efficient means of resolving disputes within the Slovenian healthcare system. Although ADR use is specific to this context, it plays an important role in improving procedural efficiency and reducing court backlogs. The research is based on descriptive and normative methods, comparative legal analysis, and empirical analysis, including an examination of government reports and reports issued by an institutional mediation provider. The results indicate that ADR plays an important role in the Slovenian healthcare system; however, despite a well-established legislative framework, its use in practice remains limited. Mediation, one of the most common forms of ADR for resolving disputes concerning patients’ rights, is regulated by both statutory and subordinate legislation but has not yet been sufficiently established in practice. The key challenges include the discrepancy between the legislative framework and the practical application of ADR, the late incorporation of mediation into the dispute resolution process, and inadequate institutional, financial, and staffing support for its implementation. The master’s thesis examines ADR in the healthcare system in relation to patients’ rights. The theoretical part presents a comprehensive overview of the significance and forms of ADR, as well as an examination of the relevant legal framework in Slovenia, the comparative legal frameworks of Austria and Croatia, and the framework at the level of the European Union. The empirical part examines the practical use of ADR in the healthcare system in relation to patients’ rights. The thesis contributes to a more precise understanding of ADR mechanisms as a means of ensuring legal certainty within the healthcare system.

• Keywords: alternative dispute resolution, mediation, patients’ rights, healthcare system, administrative matters