This thesis examines person-centred planning and service delivery within the long-term care system. In the theoretical introduction, we describe long-term care, its institutional framework in Slovenia, and the process for exercising one’s rights. In addition, we describe the method of person-centred service planning and delivery, its development, characteristics and the planning process. In the empirical part, using a question-based approach, we investigate how qualified professionals draw up person-centred plans, how the service user is involved in this process, how they collaborate with other qualified professionals to implement the plan, and how the planning process works for individuals with limited verbal communication skills. The qualitative study included nine qualified professionals who draw up person-centred care plans for long-term care. The results showed that qualified professionals recognise the importance of using a person-centred plan when involving the user in care planning based on their needs, but their approaches to drawing up such plans vary. According to the findings of the study, a person-centred plan is often understood as a contractual document or as an annex to such a document. It contains basic information about the user and the service provider, as well as the relevant legal provisions. Later in the thesis, a profile of an individual, an analysis of the situation, their wishes, needs and goals, and a list of services are included. In the actual service delivery, the importance of cooperation was highlighted, with the coordinator, in addition to other tasks, ensuring the exchange of information between the service user, their relatives and the qualified professionals. Given the varying needs and abilities of users, qualified professionals adapt their communication methods to ensure that users are involved in the planning process. When planning with people who have limited communication skills, they make use of various means of communication and involve loved ones in the process. Advance care planning, as outlined in the theoretical part, presents a significant opportunity to incorporate users’ wishes, particularly in cases where users are no longer able to express their wishes or make decisions for themselves due to their medical condition.
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