Dejavniki zaupanja otrok in mladostnikov s čustveno-vedenjskimi motnjami v svetovalnem procesu : magistrsko delo

Basaj, Taja (author), Fekonja, Urška (mentor)

Medsebojno zaupanje med svetovalnimi delavci v strokovnih centrih ter otroki in mladostniki je eden najpomembnejših dejavnikov za vzpostavitev kakovostnega delovnega odnosa. Svetovalni delavci, ki uspešno razvijejo zaupanje z mladimi, s katerimi delajo, lahko dosežejo bolj zaželene rezultate kot tisti, ki jim ne uspe ustvariti zaupljivega odnosa. Zato mora biti načrtna gradnja zaupanja ena prvih aktivnosti, ki jih svetovalni delavci vključijo v svoj proces dela. V svoji magistrski nalogi sem raziskala, kateri so dejavniki zaupanja pri otrocih in mladostnikih s čustveno-vedenjskimi motnjami v svetovalnem procesu in katere dejavnike zaupanja pri njih prepoznavajo svetovalni delavci. Pozornost sem namenila tudi razlikam v dejavnikih zaupanja glede na starost otrok in mladostnikov. Izvedla sem polstrukturirane intervjuje s 35 otroki in mladostniki s čustveno-vedenjskimi motnjami, ki so nastanjeni v strokovnih centrih ter z osmimi svetovalnimi delavci, ki z njimi izvajajo svetovalni proces. Zbrane podatke sem analizirala z metodo utemeljene teorije. Kategorizacija odgovorov je ponudila poglobljen in celosten vpogled v dejavnike zaupanja, in sicer tako s perspektive otrok in mladostnikov kot tudi svetovalnih delavcev . Najpomembnejši dejavnik zaupanja za otroke in mladostnike je bil nerazkrivanje zaupnih informacij, svetovalni delavci pa so kot najpomembnejši dejavnik za zaupanje otrok in mladostnikov prepoznali potrditev. Dve kategoriji, v kateri so se združevali dejavniki zaupanja, sta bili enaki tako pri otrocih in mladostnikih kot tudi pri svetovalnih delavcih, in sicer aktivnosti ter osebnostne lastnosti svetovalnih delavcev. Ugotovljeni rezultati nakazujejo, da je več različnih dejavnikov pomembnih za zaupanje otrok in mladostnikov s čustveno-vedenjskimi motnjami v svetovalnem procesu. Ugotovitve magistrskega dela bodo lahko pomembne za psihološko prakso, saj bodo nudile vpogled v to, kaj otroci in mladostniki s čustveno-vedenjskimi motnjami v strokovnih centrih potrebujejo, da se v svetovalnem procesu lažje zaupajo.

• Language: Slovenian
• Keywords: zaupanje, čustvene in vedenjske motnje, svetovanje, otroci, mladostniki, utemeljena teorija
• Work type: Master's thesis/paper
• Typology: 2.09 - Master's Thesis
• Organization: FF - Faculty of Arts
• Place of publishing: Ljubljana
• Publisher: [T. Basaj]
• Year: 2026
• Number of pages: 58 str.
• PID: 20.500.12556/RUL-182990
• UDC: 615.851-053.2/.6(043.2)
• COBISS.SI-ID: 279974915
• Publication date in RUL: 31.05.2026

Secondary language

• Language: English
• Title: Factors of trust of children and adolescents with emotional and behavioral difficulties in the counseling process

Abstract

Mutual trust between counsellors in specialized youth care centres and children and adolescents is one of the most important factors in establishing a high-quality working relationship. Counsellors who successfully develop trust with the young people they work with can achieve more desirable outcomes than those who fail to establish a trusting relationship. Therefore, the intentional development of trust should be one of the first activities counsellors incorporate into their professional practice. In my master’s thesis, I examined the factors of trust among children and adolescents with emotional and behavioral difficulties in the counselling process, as well as the factors of trust that counsellors recognized as important to them. I also focused on age-related differences in trust factors among children and adolescents. I conducted semi-structured interviews with 35 children and adolescents with emotional and behavioral difficulties living in specialized youth care centres, as well as with eight counsellors who provide counseling to them. The collected data were analysed using grounded theory methodology. The categorisation of responses provided an in-depth and comprehensive insight into trust factors from the perspective of children and adolescents and of counsellors. The most important factor of trust for children and adolescents was the non-disclosure of confidential information, while counsellors identified validation as the most important factor for gaining trust of children and adolescents. Two of the categories in which the factors of trust were grouped were the same for both children and adolescents and counsellors, activities and the personal characteristics of counsellors. The findings indicate that multiple factors are important for trust among children and adolescents with emotional and behavioral difficulties in the counselling process. The results of this master’s thesis may be important for psychological practice, as they provide insight into what children and adolescents with emotional and behavioral difficulties in specialized youth care centres need in order to more easily develop trust in the counselling process.

• Keywords: trust, emotional and behavioral disorders, counseling, children, adolescents, grounded theory