Applications of AI-driven tools in translating and drafting commercial correspondence : a Slovenian-English perspective

Gajšt, Nataša (author)

The recent emergence and the widespread use of AI-driven tools have significantly affected various aspects of human communication, including business-related professional communication. This pilot study explores how AI-driven tools can be used in drafting commercial correspondence by considering its genre conventions. To this end, we carried out a small-scale study to assess AI-driven tools for translating and drafting commercial correspondence. We used ChatGPT, Claude 3.5 Sonnet and Gemini 2.0 Flash to translate 15 letters from Slovenian into English and to draft 10 letters in English based on the prompts in Slovenian. Our key findings show that although the translations are similar, slight differences occur mainly at the level of formality and the scope of formulaic expressions. Concerning the drafts, the AI-driven tools produced adequate letters which might sometimes need light human editing.

• Language: English
• Keywords: Business English, commercial correspondence, translation, drafting, AI-driven tools, English, Slovenian
• Work type: Article
• Typology: 1.01 - Original Scientific Article
• Organization: FF - Faculty of Arts
• Publication status: Published
• Publication version: Version of Record
• Publication date: 01.01.2025
• Year: 2025
• Number of pages: Str. 153-170
• Numbering: Vol. 22, no. 1
• PID: 20.500.12556/RUL-180371
• UDC: [811.111’25=163.6:33]:004.8
• ISSN on article: 1581-8918
• DOI: 10.4312/elope.22.1.153-170
• COBISS.SI-ID: 249872131
• Publication date in RUL: 06.03.2026

Record is a part of a journal

• Title: ELOPE : English language overseas perspectives and enquiries
• Shortened title: ELOPE
• Publisher: Slovensko društvo za angleške študije, Slovensko društvo za angleške študije, Znanstvena založba Filozofske fakultete Univerze v Ljubljani, Založba Univerze v Ljubljani
• ISSN: 1581-8918
• COBISS.SI-ID: 212890112

Licences

• License: CC BY-SA 4.0, Creative Commons Attribution-ShareAlike 4.0 International
• Link: http://creativecommons.org/licenses/by-sa/4.0/
• Description: This Creative Commons license is very similar to the regular Attribution license, but requires the release of all derivative works under this same license.

Secondary language

• Language: Slovenian
• Title: Uporaba orodij umetne inteligence pri prevajanju in sestavljanju poslovnih dopisov : slovensko-angleški vidik

Abstract

Nedavni razmah in obsežna uporaba orodij, ki temeljijo na umetni inteligenci (UI), imata velik vpliv na različne vidike človeške komunikacije, vključno s strokovno komunikacijo v poslovnem okolju. Ta pilotna študija ugotavlja, kako lahko orodja, ki jih poganja UI, upo-rabimo pri pisanju poslovne korespondence z upoštevanjem njenih žanrskih značilnosti. V ta namen smo izvedli manjšo raziskavo, v kateri smo ocenjevali orodja, ki temeljijo na UI, za prevajanje in oblikovanje poslovne korespondence. Uporabili smo ChatGPT, Claude 3.5 Sonnet in Gemini 2.0 Flash za prevod 15 pisem iz slovenščine v angleščino ter za pripravo 10 pisem v angleščini na podlagi navodil v slovenščini. Naše ključne ugotovitve kažejo, da so prevodi med seboj razmeroma podobni, vendar se rahle razlike pojavljajo predvsem na ravni formalnosti in obsega rabe ustaljenih izrazov. Uporabljena orodja UI so pripravila ustrezna pisma, ki pa vendarle včasih potrebujejo manjše popravke.

• Keywords: poslovna angleščina, poslovna korespondenca, prevajanje, pisanje, orodja UI, angleščina, slovenščina