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Enhancing innovation in smart cities : applying the Quintuple Helix Model to the development of sustainability-oriented smart city services
ID Nagode, Kristina (Author), ID Manfreda, Anton (Author)

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Abstract
Smart cities are increasingly recognized as a key solution for addressing challenges posed by rapid urbanization, climate change, and various political, health, and other crises. They primarily aim to promote sustainable development, mitigate existing climate-change-related and other issues and ensuring good quality of life for citizens. In this process, stakeholders from government, academia, industry, and community need to collaborate effectively. The aim of this study is to explore how sustainability-oriented smart city services are created from the perspectives of multiple stakeholders. Using a qualitative, exploratory approach, we conducted eleven interviews with experts from government, academia, and industry across three countries. Thematic and comparative analysis revealed the emergence of a new system in the innovation creation process, namely the data system. However, stakeholders emphasize that technology alone is insufficient for smart city development, highlighting the need for human-driven decision-making that aligns with residents’ needs and city capabilities. This study proposes a thematic map illustrating the varying interpretations of smart city definitions across different stakeholder groups. Additionally, it proposes a framework, grounded in the Quintuple Helix Model, to foster innovation, collaboration, and sustainable development in the creation of sustainability-oriented smart city services and proposes its extension with data systems.

Language:English
Keywords:smart cities, innovations, smart city services, sustainability, stakeholders, quintuple helix model, innovation
Work type:Article
Typology:1.01 - Original Scientific Article
Organization:EF - School of Economics and Business
Publication status:Published
Publication version:Version of Record
Year:2025
Number of pages:Str. 101-120
Numbering:Vol. 30, iss. 2
PID:20.500.12556/RUL-179915 This link opens in a new window
UDC:332.1
ISSN on article:1331-0194
DOI:10.30924/mjcmi.30.2.7 This link opens in a new window
COBISS.SI-ID:263383043 This link opens in a new window
Copyright:
Na spletni strani založnika navedeno, da članki izhajajo pod licenco CC BY-ND 4.0.
Publication date in RUL:26.02.2026
Views:446
Downloads:126
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Record is a part of a journal

Title:Management : journal of contemporary management issues
Shortened title:Management
Publisher:Faculty of Economics, Business and Tourism, University of Split
ISSN:1331-0194
COBISS.SI-ID:3757084 This link opens in a new window

Licences

License:CC BY-ND 4.0, Creative Commons Attribution-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nd/4.0/
Description:Under the NoDerivatives Creative Commons license one can take a work released under this license and re-distribute it, but it cannot be shared with others in adapted form, and credit must be provided to the author.

Secondary language

Language:Croatian
Title:Unaprjeđenje inovacija u pametnim gradovima
Abstract:
Pametni gradovi sve se više prepoznaju kao ključno rješenje za izazove koje donose ubrzana urbanizacija, klimatske promjene te različite političke, zdravstvene i druge krize. Njihova je primarna svrha promicanje održivog razvoja, ublažavanje postojećih problema povezanih s klimatskim promjenama te osiguranje kvalitetnog života građana. U tom procesu nužna je učinkovita suradnja dionika iz javnog sektora, akademske zajednice, industrije i šire zajednice. Cilj ovog istraživanja je istražiti kako se razvijaju usluge pametnih gradova usmjerene na održivost iz perspektive više skupina dionika. Korišten je kvalitativni, eksplorativni pristup, a provedeno je jedanaest intervjua s ekspertima iz javnog sektora, akademske zajednice i industrije u tri zemlje. Tematskom i komparativnom analizom utvrđena je pojava novog sustava u procesu stvaranja inovacija – podatkovnog sustava. Međutim, dionici naglašavaju kako tehnologija sama po sebi nije dovoljna za razvoj pametnih gradova, već ističu potrebu za donošenjem odluka temeljenih na ljudskim vrijednostima koje su usklađene s potrebama građana i mogućnostima gradova. U radu se predlaže tematska mapa koja prikazuje različita tumačenja definicija pametnih gradova među različitim skupinama dionika. Također, predlaže se okvir temeljen na modelu peterostruke spirale za poticanje inovacija, suradnje i održivog razvoja u stvaranju usluga pametnih gradova usmjerenih na održivost, uz prijedlog proširenja tog modela uključivanjem podatkovnih sustava.

Keywords:pametni gradovi, usluge pametnih gradova, održivost, dionici, model peterostruke spirale, inovacija

Projects

Funder:ARIS - Slovenian Research and Innovation Agency
Project number:P2-0037
Name:Tehnologije interneta prihodnosti: koncepti, arhitekture, storitve in družbeno-ekonomski vidiki

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