Organizational readiness for co-creation of public services in the Central and Eastern European administrative tradition : development of the conceptual multi-attribute decision support model

Hržica, Rok (author), Pluchinotta, Irene (author), Kovač, Polonca (author), Vrbek, Sanja (author), Jukić, Tina (author)

Co-creation of public services and policies is considered a promising practice of re-shaping the traditional relationship between the state and its citizens, businesses and non-governmental organizations (NGOs). Nevertheless, there are also warnings that the implementation of the process of co-creation could fail. A possible reason is that the organization is not ready or sufficiently mature to implement the process of co-creation. This paper addresses co-creation drivers and barriers identified through systematic literature review and analysis of case studies from two Central and Eastern European (CEE) countries. The aim of this paper is to provide practitioners from CEE countries with a conceptual multi-attribute decision support model for evaluating the organizational readiness for co-creation. The methodological framework consists of three steps. The first two steps, content analysis (i.e. literature review) and case-study analysis, were used to identify and analyze drivers and barriers, which are then used in the last step to develop the conceptual multi-attribute decision support model. The developed model consists of 26 attributes grouped into three categories: capacity of the organization, drivers and barriers related to internal (public organization) co-creators, and context related drivers and barriers.

• Language: English
• Keywords: co-creation, drivers, barriers, multi-attribute decision support model, organizational readiness, administrative tradition, CEE
• Work type: Article
• Typology: 1.01 - Original Scientific Article
• Organization: FU - Faculty of Administration
• Publication status: Published
• Publication version: Version of Record
• Year: 2021
• Number of pages: Str. 169-214
• Numbering: Vol. 14, iss. 1
• PID: 20.500.12556/RUL-178380
• UDC: 35(4-191.2)(4-11)
• ISSN on article: 1337-9038
• DOI: 10.2478/nispa-2021-0007
• COBISS.SI-ID: 66455299
• Publication date in RUL: 26.01.2026

Record is a part of a journal

• Title: The NISPAcee journal of public administration and policy
• Shortened title: NISPAcee j. public adm. policy
• Publisher: NISPAcee - Network of Institutes and Schools of Public Administration in Central and Eastern Europe
• ISSN: 1337-9038
• COBISS.SI-ID: 3492526

Licences

• License: CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
• Link: http://creativecommons.org/licenses/by-nc-nd/4.0/
• Description: The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.

Secondary language

• Language: Slovenian
• Keywords: soustvarjanje, spodbujevalni dejavniki, zaviralni dejavniki, večkriterijski odločitveni model, organizacijska pripravljenost, upravna tradicija, Srednja in Vzhodna Evropa

Projects

• Funder: EC - European Commission
• Funding programme: H2020
• Project number: 770591
• Name: Co Production and Co Governance: Strategic Management, Public Value and Co Creation in the Renewal of Public Agencies across Europe
• Acronym: COGOV