Risk prioritization from the crowd-shipping provider's perspective using the CIMAS method

Švadlenka, Libor (author), Bajec, Patricija (author), Pivtorak, Halyna (author), Bošković, Sara (author), Jovčić, Stefan (author), Dobrodolac, Momčilo (author)

Crowd-shipping presents a new trend in shipment distribution. It is a process in which the crowd is employed to deliver the items. Effective risk prioritization is essential in city logistics and delivery, especially with the emergence of crowd-shipping. As crowd-shipping platforms grow, they bring uncertainties and challenges that can significantly impact operational efficiency and customer confidence. Emphasizing risk prioritization is crucial for many reasons, including trust and security, improving operational efficiency, and ensuring regulatory readiness. Risk prioritization is more than a mere formality; it is a vital element in successfully managing the intricacies of crowd-shipping. By methodically addressing and mitigating risks, providers can strengthen their operational capabilities, foster better customer connections, and ultimately promote the sustainable advancement of crowd-shipping services. This paper prioritizes the risks in crowd-shipping from the crowd-shipping provider’s perspective, using a multi-criteria decision-making approach, such as the new criteria importance assessment (CIMAS) method. The risks are prioritized in descending order. Comparative analysis with the best worst method indicates the high reliability of the results obtained by the CIMAS method.

• Language: English
• Keywords: multi-criteria decision-making, criteria importance assessment, best worst method, risk assessment, crowd-shipping, transportation engineering
• Work type: Article
• Typology: 1.01 - Original Scientific Article
• Organization: FPP - Faculty of Maritime Studies and Transport
• Publication status: Published
• Publication version: Version of Record
• Year: 2024
• Number of pages: Str. 234-246
• Numbering: Vol. 2, iss. 1
• PID: 20.500.12556/RUL-176625
• UDC: 656.073
• ISSN on article: 3009-3309
• DOI: 10.31181/sems21202430s
• COBISS.SI-ID: 221402115
• Publication date in RUL: 05.12.2025

Record is a part of a journal

• Title: Spectrum of engineering and management sciences
• Shortened title: Spectr. eng. manag. sci.
• Publisher: Scientific Oasis
• ISSN: 3009-3309
• COBISS.SI-ID: 221386755

Licences

• License: CC BY 4.0, Creative Commons Attribution 4.0 International
• Link: http://creativecommons.org/licenses/by/4.0/
• Description: This is the standard Creative Commons license that gives others maximum freedom to do what they want with the work as long as they credit the author.

Secondary language

• Language: Slovenian
• Keywords: večkriterijsko odločanje, metoda CIMAS, dostava paketov, ocena tveganja

Projects

• Funder: EC - European Commission
• Funding programme: HE
• Project number: 101101923
• Name: MSCA4Ukraine
• Acronym: MSCA4Ukraine

• Funder: EC - European Commission
• Funding programme: ERDF
• Project number: CZ.02.01.01/00/23_021/0008402
• Name: Multi-sector and Interdisciplinary Cooperation in Research and Development of Communication, Information and Detection Technologies for Control and Signalling Systems
• Acronym: CIDET