The healthcare system represents one of the key pillars of every country and is continuously faced with challenges such as staff shortages, employee overload and an ageing population. The planning and scheduling of doctors’ working hours play a central role in ensuring high-quality and accessible care, as they directly affect the efficiency of healthcare institutions and patient satisfaction.
The process of creating doctors’ schedules is often complex and demanding, as it requires consideration of numerous factors, such as different forms of employment, absences, working hours and legal frameworks. In practice, many institutions still rely on manual methods or non-transparent solutions that do not allow sufficient flexibility and require a considerable amount of manual work. These shortcomings increase the risk of errors and reduce scheduling efficiency.
In recent years, the development of dedicated IT solutions for scheduling automation has advanced; however, many existing systems still fail to adapt adequately to the specific needs of individual healthcare institutions.
This thesis focuses on both the theoretical and practical aspects of doctor scheduling. The theoretical part analyses the relevant literature, examples of good practice and existing solutions. In the practical part, an interview was conducted with the head of the general services department in a selected healthcare centre. Based on the findings, a prototype programme for doctor scheduling was developed. The solution is based on a client–server architecture and enables the submission and approval of absences, schedule editing and work schedule review. The prototype serves as a starting point for further development of tools for doctor scheduling.
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