Exploring the maturity of smart public governance : evidence from two policy sectors in Slovenia

Vujković, Petra (author), Jukić, Tina (author)

This paper applies a case study approach to test a multi-attribute decision-support model for assessing smart public governance maturity in real-life settings. Developed on prior research, verified through synthetic cases, and validated through expert focus group discussions, the model enables a structured, criteria-based assessment of smart public governance maturity across four dimensions: ICT-enabled innovations for public sector governance, institutional changes, empowered citizens, and outcomes: public value creation. Two public administration organisations in charge of policy making in Slovenia, each operating in a distinct policy sector, were used as case studies for testing the proposed assessment tool. Data were collected through semi-structured interviews with policy makers, and responses were aligned with predefined attribute value scales. The findings confirm that the model can be applied in practice as a useful tool for public sector organisations seeking to assess their smart public governance maturity level and identify areas for further improvement.

• Language: English
• Keywords: smart public governance, maturity assessment, public administration, policy making, multi-attribute decisionsupport model
• Typology: 1.08 - Published Scientific Conference Contribution
• Organization: FU - Faculty of Administration
• Publication status: Published
• Publication version: Version of Record
• Year: 2025
• Number of pages: Str. 253-264
• PID: 20.500.12556/RUL-174366
• UDC: 35(497.4):32:005:004.9
• DOI: 10.18690/um.fov.4.2025.16
• COBISS.SI-ID: 250944259

Copyright

Licenca ni navedena v datoteki objavljenega prispevka, ampak na pristajalni strani tega prispevka (glej izvorni URL): To delo je licencirano pod Creative Commons Priznanje avtorstva 4.0 mednarodno licenco. (Datum opombe 2. 10. 2025)

• Publication date in RUL: 02.10.2025

Record is a part of a monograph

• Title: 38th Bled eConference Empowering Transformation: Shaping Digital Futures for All : conference proceedings
• Editors: Andreja Pucihar, Mirjana Kljajić Borštnar, Staša Blatnik, Marjeta Marolt, Roger Bons, Koen Smit, Matthias Glowatz
• Place of publishing: Maribor
• Publisher: University of Maribor, University Press
• Year: 2025
• ISBN: 978-961-286-998-4
• COBISS.SI-ID: 238031107

Licences

• License: CC BY 4.0, Creative Commons Attribution 4.0 International
• Link: http://creativecommons.org/licenses/by/4.0/
• Description: This is the standard Creative Commons license that gives others maximum freedom to do what they want with the work as long as they credit the author.

Secondary language

• Language: Slovenian
• Keywords: pametno javno upravljanje, ocenjevanje zrelosti, javna uprava, ustvarjanje politik, odločitveni model z več kriteriji