Complementing the state : NGOs and the challenge of providing inclusive public services in Slovenia

Rape Žiberna, Tamara (author), Rihter, Liljana (author), Rakar, Tatjana (author)

The article examines the role of non‐governmental organisations (NGOs) in addressing regional inequalities for ensuring access to public services in Slovenia. Drawing on recent mixed methods research and theoretical frameworks, we analysed the capacity and impact of Slovenian NGOs in improving access to public services. The data show regional differences in the availability of these services. Areas poorly covered by public social services are identified, and the possibilities of NGOs increasing users’ overall access to public services are explored. Results of the study show that NGOs have an important role in advocating for marginalised populations, promoting inclusion, and assuring that services are distributed equitably. We propose practical strategies to more effectively address the deficiencies regarding services. Key recommendations include improving NGOs’ infrastructure, professionalisation, and collaboration with different professional groups to ensure that isolated and vulnerable populations have access to programmes. The results also stress the need for policy support to strengthen NGOs (often users’ closest allies), and to promote their role in complementing public sector initiatives. By leveraging the strengths of NGOs in community involvement and flexible service delivery, Slovenia can move towards more inclusive and accessible public services. The presented system‐level analysis, combined with community insights reported by NGOs, contributes to the ongoing discourse on social inclusion and provides valuable insights and actionable strategies for policymakers and other stakeholders to make social welfare more accessible for all.

• Language: English
• Keywords: accessibility, inclusion, non‐governmental organisations, professionalisation, social welfare
• Work type: Article
• Typology: 1.01 - Original Scientific Article
• Organization: FDV - Faculty of Social Sciences; FSD - Faculty of Social Work
• Publication status: Published
• Publication version: Version of Record
• Year: 2025
• Number of pages: 18 str.
• Numbering: Vol. 13, article [no.] ǂ10399
• PID: 20.500.12556/RUL-173967
• UDC: 364:061.2
• ISSN on article: 2183-2803
• DOI: 10.17645/si.10399
• COBISS.SI-ID: 250215427
• Publication date in RUL: 25.09.2025

Record is a part of a journal

• Title: Social inclusion
• Publisher: Cogitatio Press
• ISSN: 2183-2803
• COBISS.SI-ID: 523399961

Licences

• License: CC BY 4.0, Creative Commons Attribution 4.0 International
• Link: http://creativecommons.org/licenses/by/4.0/
• Description: This is the standard Creative Commons license that gives others maximum freedom to do what they want with the work as long as they credit the author.

Secondary language

• Language: Slovenian
• Keywords: nevladne organizacije, javne storitve, dostopnost storitev, socialno varstvo

Projects

• Funder: ARIS - Slovenian Research and Innovation Agency
• Project number: V5-2288
• Name: Potencial nevladnih organizacij v Sloveniji za naslavljanje potreb lokalnih skupnosti