Small businesses in the service sector often face challenges in managing appointments, as manual scheduling processes are time-consuming, difficult to track, and prone to errors. This leads to higher costs, poor user experience, and lost revenue.
In this thesis, we focused on the development of a web platform designed to optimize the booking process. The platform enables companies to easily set up an online booking page without requiring advanced technical knowledge. Key functionalities include appointment management, employee scheduling, customer notifications, and customizable business settings.
The result of this thesis is a platform that simplifies processes for businesses, reduces administrative workload and improves customer experience. The thesis thus bridges the gap between technical solutions and the real needs of small businesses in the service sector.
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