The digitization of government services is a global trend, with web-based solutions offering cost-effective, interoperable, and accessible alternatives. Success hinges on understanding user needs and experiences. In Slovenia, the e-agriculture portal, including the Sopotnik app within the land monitoring system, exemplifies this shift. Limited resources and logistical challenges make user experience (UX) research scarce, prompting this master thesis to evaluate Sopotnik’s usability and UX among farmers. Using a mixed-methods approach, the study conducted two focus groups (n=17) to explore subjective UX and an online survey for quantitative usability assessment. Quantitative results show satisfactory performance, system integration, and ease of use, but lower learnability scores highlight challenges for older users and those with limited digital literacy. Findings of qualitative analysis confirm the app’s usefulness, evoking positive emotions (joy, trust), while negative emotions (fear, confusion, anger) stem from system complexity, unclear procedures, and inadequate visualization. These insights inform recommendations for developers and stakeholders: simplify the user interface, enhance notifications, and provide training for less digitally adept users. The study advocates for iterative UX research, broader quantitative sampling, and expert analysis of user emotions to improve Sopotnik, ensuring it meets farmers’ needs within Slovenia’s e-government framework.
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