Izkušnje sodelovanja družin s številnimi izzivi z mobilno službo za zgodnjo pomoč družinam na Centru za socialno delo Gorenjska : magistrsko delo

Justin, Elena (author), Mešl, Nina (mentor)

Mobilna služba za zgodnjo pomoč družinam je nova oblika pomoči družinam, ki se soočajo s kompleksnimi problemskimi okoliščinami. V magistrskem delu sem raziskala izkušnje sodelovanja družin s številnimi izzivi z mobilno službo, ki tem družinam v okviru Centra za socialno delo Gorenjska nudi pomoč na domu. V teoretičnem delu sem sprva predstavila pomen družine nasploh, nato postavila v ospredje družine s številnimi izzivi, in sicer njihove značilnosti in otroka, ki živi v takšni družini, nazadnje pa sem se navezala na pereč problem nasilja v družini. V nadaljevanju teoretičnega uvoda sem predstavila socialno delo z družinami s številnimi izzivi, ki poteka v obliki podpore in pomoči ter sodelovalnega dela, navezala pa se tudi na težave zaradi razpršenosti pomoči ter zaključila z nalogami in storitvami centra za socialno delo na področju družin. V empiričnem delu magistrskega dela sem predstavila kvalitativno raziskavo, v katero sem vključila sedem družin z izkušnjo sodelovanja z mobilno službo v okviru Centra za socialno delo Gorenjska. Namen mojega empiričnega dela je bil raziskati izkušnje sodelovanja družin s strokovnimi delavkami mobilne službe, spremembe, ki jih je to sodelovanje prineslo v družino, način, kako se mobilna služba vključuje v druge oblike pomoči, in pogled družin v prihodnost oziroma na kakšen način bi lahko delovanje mobilne službe še izboljšali. Raziskava je pokazala, da so družine v večini zadovoljne z mobilno službo, da imajo s strokovnimi delavkami odprt in zaupen odnos ter da je sodelovanje mobilne službe v družine prineslo pozitivne spremembe. Raziskava je pokazala tudi, da družine poleg mobilne službe pomoč prejemajo tudi iz drugih virov pomoči. Glede drugih oblik pomoči so družine poročale, da so z načinom dela in odnosom strokovnih delavk mobilne službe bolj zadovoljne kot s strokovnimi delavkami drugih služb. Družine so podale nekaj predlogov za izboljšanje mobilne službe, ki so med drugim vključevali pogostejše obiske, vzpostavitev telefonske linije za pogovor ob stiskah, ki se pojavijo v popoldanskih urah, in več individualnega sodelovanja z otroki.

• Language: Slovenian
• Keywords: mobilna služba za zgodnjo pomoč družinam, socialno delo z družino, družine s številnimi izzivi, izkušnje uporabnikov
• Work type: Master's thesis/paper
• Typology: 2.09 - Master's Thesis
• Organization: FSD - Faculty of Social Work
• Place of publishing: Ljubljana
• Publisher: [E. Justin]
• Year: 2025
• Number of pages: 155 str.
• PID: 20.500.12556/RUL-171933
• UDC: 364.4-055.5/.7
• COBISS.SI-ID: 262742019
• Publication date in RUL: 04.09.2025

Secondary language

• Language: English
• Title: Experiences of collaboration between families facing multiple challenges and the mobile early support service for families at the Gorenjska Social Work Centre

Abstract

The mobile early support service for families is a new form of support for families facing complex life situations. In this master’s thesis, I explored the experiences of collaboration between families facing multiple challenges and the mobile service, which provides home-based support through Gorenjska Social Work Centre. In the theoretical part, I first addressed the general importance of the family. I then focused on families facing multiple challenges, presenting their key characteristics and the position of the child living in such a family, followed by a discussion of the pressing issue of domestic violence. In the continuation of the theoretical introduction, I examined social work with families facing multiple challenges, particularly in the form of support, assistance, and collaborative approaches. I also addressed the difficulties arising from fragmented support systems and concluded with a presentation of the tasks and services of the Social Work Centre in the field of family support. In the empirical part of the master's thesis, I conducted a qualitative study involving seven families who have experience collaborating with the mobile service within Gorenjska Social Work Centre. The purpose of the empirical part was to investigate the families’ experiences in working with mobile service professionals, the changes this collaboration has brought in their lives, how the mobile service interacts with other support systems, and how families envision its future development. The findings show that most families are satisfied with the mobile service. They describe an open and trusting relationship with the professionals and report positive changes in their family life as a result of this collaboration. While families also receive support from other services, they expressed greater satisfaction with the approach and relationship offered by the mobile service employees compared to other professionals. The families provided several suggestions for improving the mobile service, including more frequent visits, the establishment of a crisis support telephone line in the afternoons, and more individualized support for children.

• Keywords: mobile early support service for families, family social work, families facing multiple challenges, user experiences