Študija uporabnikov Mestne knjižnice Grosuplje

Tomažin, Lucija (author), Vilar, Polona (mentor)

Magistrsko delo z naslovom Študija uporabnikov Mestne knjižnice Grosuplje se navezuje na merjenje uporabniškega zadovoljstva v osrednji knjižnici Grosuplje in krajevni knjižnici Dobrepolje. Poleg uporabnikov smo raziskovali tudi neuporabnike knjižnic. Namen in cilj raziskave je pridobiti povratne informacije uporabnikov o zadovoljstvu s storitvami, ki jih nudi Mestna knjižnica Grosuplje, hkrati pa ugotoviti, kaj bi v knjižnico pripeljalo neuporabnike. V raziskavi je bil izveden intervju z vodjama enot osrednje knjižnice Grosuplje in krajevne knjižnice Dobrepolje. Na podlagi intervjuja je bil narejen anketni vprašalnik, ki je bil objavljen preko platforme 1KA in deljen v tiskani obliki na izposojevališčih. Na anketni vprašalnik je odgovorilo 373 uporabnikov in neuporabnikov knjižnice. Rezultati kažejo, da so uporabniki v večini zelo zadovoljni s storitvami, opažene pa so bile tudi določene pomanjkljivosti pri promocijskih storitvah, visoki neuporabi in nepoznavanju določenih storitev, neuporabnike knjižnice pa bi lahko v knjižnico privabili z večjo promocijo raznolikih storitev, ki jih nudi knjižnica. Kljub neštetim pohvalam in pozitivnim rezultatom pa se mora knjižnica v prihodnje potruditi izboljšati tudi pomanjkljivosti, ki so bile ugotovljene med raziskavo, saj so uporabniki nepogrešljiv člen knjižnične dejavnosti. Raziskava daje vpogled v trenutno uporabniško zadovoljstvo, ker pa je bil vzorec priložnostni, celostnih zaključkov ni možno sklepati.

• Language: Slovenian
• Keywords: uporabniške študije, uporabniško zadovoljstvo, splošne knjižnice
• Work type: Master's thesis/paper
• Organization: FF - Faculty of Arts
• Year: 2025
• PID: 20.500.12556/RUL-168051
• Publication date in RUL: 27.03.2025

TOMAŽIN, Lucija, 2025, Študija uporabnikov Mestne knjižnice Grosuplje [online]. Master’s thesis. [Accessed 18 May 2025]. Retrieved from: https://repozitorij.uni-lj.si/IzpisGradiva.php?lang=eng&id=168051

Secondary language

• Language: English
• Title: User Study of the Grosuplje City Library

Abstract

The master's thesis entitled User Study of the Grosuplje City Library is related to the measurement of user satisfaction in the Grosuplje Central Library and the Dobrepolje Local Library. In addition to users, we also surveyed non-users of the libraries. The aim and objective of the survey is to obtain feedback from users on their satisfaction with the services offered by the Grosuplje City Library and to find out what would bring non-users to the library. The survey involved interviews with the managers of the Grosuplje Central Library and the Dobrepolje Local Library. Based on the interview, a questionnaire was created, published via the 1KA platform and distributed in printed form at the lending points. 373 library users and non-users answered the questionnaire. The results show that users are mostly very satisfied with the services, but some shortcomings were noted in terms of promotional services, high non-use and lack of awareness of certain services, and non-users could be attracted to the library by more promotion of the variety of services offered by the library. Despite the countless compliments and positive results, the library must also strive to improve the shortcomings identified during the survey in the future, as users are an indispensable link in the library's activities. The survey gives an insight into current user satisfaction, but as the sample was ad hoc, no overall conclusions can be drawn.

• Keywords: user study, user satisfaction, public libraries