Hidden work, frustration and multiple layers of occupational health in emergency situations : a longitudinal study during the COVID-19 pandemic

Černe, Matej (author), Aleksić, Darija (author)

This study examines the effects of the COVID-19 pandemic over time. Specifically, we derive from the organizational model of frustration to propose and test a model of pandemic-induced hidden work affecting employees’ emotional responses of frustration along with behavioral responses and outcomes with respect to occupational health. We thereby develop a concept of multiple layers of occupational health that spans across stress, satisfaction with work-life balance (SWLB), burnout, subjective well-being, and physical health. Based on a longitudinal web-based survey of 198 working professionals conducted at seven points in time (1,143 data points, with 118 fully completed responses across all time points) for a wide range of industries in 2020, the study tests the proposed relationships using random coefficient modeling. The results show that COVID-19-situation-induced hidden work invokes emotional responses of frustration, which in turn influence outcomes referring to multiple layers of occupational health positively affecting stress and burnout, and negatively influencing SWLB, subjective well-being, and physical health. Implications for research and practice are discussed.

• Language: English
• Keywords: hidden work, frustration, occupational health, stress, burnout, well-being, satisfaction with work-life balance, COVID-19
• Work type: Article
• Typology: 1.01 - Original Scientific Article
• Organization: EF - School of Economics and Business
• Publication status: Published
• Publication version: Version of Record
• Year: 2024
• Number of pages: 13 str.
• Numbering: Vol. 14, article no. ǂ1042397
• PID: 20.500.12556/RUL-167441
• UDC: 658.3
• ISSN on article: 1664-1078
• DOI: 10.3389/fpsyg.2023.1042397
• COBISS.SI-ID: 180521731
• Publication date in RUL: 20.03.2025

Record is a part of a journal

• Title: Frontiers in psychology
• Shortened title: Front. psychol.
• Publisher: Frontiers Research Foundation
• ISSN: 1664-1078
• COBISS.SI-ID: 519967513

Licences

• License: CC BY 4.0, Creative Commons Attribution 4.0 International
• Link: http://creativecommons.org/licenses/by/4.0/
• Description: This is the standard Creative Commons license that gives others maximum freedom to do what they want with the work as long as they credit the author.

Secondary language

• Language: Slovenian
• Keywords: delo na daljavo, pandemija, zdravje, stres, telework, pandemic, health, stress