K odjemalcu usmerjen metodološki okvir za vključevanje aktivnih odjemalcev v energetske storitve

MILEV, IVANA (author), Zajc, Matej (mentor)

Doktorska disertacija obravnava izzive, povezane z načrtovanjem novih energetskih storitev za odjemalce. V zadnjih letih smo priča zelenemu energetskemu prehodu ter redefiniciji vlog odjemalcev. Odjemalci niso več le pasivni kupci električne energije, temveč postajajo pospeševalci energetskega prehoda obravnavani kot aktivni, samooskrbni in prilagodljivi odjemalci. Električna energija je nevidna in nenavadna potrošniška dobrina, kar prinaša dodatne izzive. Zato nove energetske storitve zahtevajo tudi inovativne pristope k načrtovanju. Izziv nevidnosti električne energije se rešuje z načrtovanjem povratnih informacij, ki spodbujajo odjemalce k sodelovanju in jim omogočajo boljše razumevanje lastnega energetskega vedenja. Sprejetje novih energetskih storitev s strani odjemalcev je proces, ki smo ga v doktorski disertaciji raziskovali s pomočjo kvantitativnih in kvalitativnih pristopov. Analize so nam zagotovile dokaze, vpoglede in rezultate uvedbe nove energetske storitve med izbranimi slovenskimi odjemalci, po korakih: vključitev odjemalcev, integracija IoT naprave in uvedba platforme energetskih storitev. Na koncu je predstavljena zasnova platforme, s poudarkom na uporabniškem vmesniku in povratnih informacijah. Sledijo rezultati testiranja prototipov, analiza interakcije uporabnikov s platformo, ter ocena platforme s strani odjemalcev. Plod raziskovalnega dela je predlagani metodološki okvir za sodobno načrtovanje energetskih storitev, ki omogoča prehod odjemalcev od pasivnih v aktivne. Metodološki okvir sestavljata dva modula: (a) pet načrtovalnih korakov za razvoj energetskih storitev za aktivne in fleksibilne odjemalce, ki ponuja tudi ključne podatke za modeliranje aktivnih odjemalcev, ter dva pristopa za identifikacijo kategorij odjemalcev; in (b) proces oblikovanja energetske storitvene platforme vključno s smernicami za ustvarjanje prostorskih in časovnih povratnih informacij. Predlagana metodologija bi lahko pomembno pripomogla pri reševanju izzivov, kot so: integracija novih tehnologij, upravljanje s podatki, angažiranje odjemalcev in odločevalcev, dinamika trga, vpliv na okolje, itd., s katerimi se srečujejo raziskovalci, oblikovalci politik in ponudniki storitev na področju energetike.

• Language: Slovenian
• Keywords: Zeleni energetski prehod, aktivni odjemalec, samooskrbni odjemalec, prilagodljivi odjemalec, energetske storitve, digitalne platforme, uporabniško načrtovanje, povratne informacije o porabi, energetski podatki
• Work type: Doctoral dissertation
• Typology: 2.08 - Doctoral Dissertation
• Organization: FE - Faculty of Electrical Engineering
• Year: 2024
• PID: 20.500.12556/RUL-166079
• COBISS.SI-ID: 220020995
• Publication date in RUL: 19.12.2024

Secondary language

• Language: English
• Title: Consumer-centered methodology framework for active consumer engagement in energy services

Abstract

The following Ph.D. thesis presents challenges related to the design of novel energy services for consumers and flexumers. We are witnessing the green energy transition and the constant evolution of consumer roles. Consumers are no longer seen as passive buyers of electricity but are now accelerators of the energy transition as active consumers, prosumers and flexumers. Electricity is invisible and untypical consumable good which introduces additional challenges. Therefore, new energy services require novel design approaches. The invisibility of electricity is addressed by designing feedback that encourages consumers engagement and improved their understanding of energy behavior. Consumers’ adoption of a novel energy services is a process that was investigated during our research through quantitative and qualitative approaches. The analysis provided evidence, insights and results from its introduction to actual Slovenian consumers, following the process of enrollment, integration of IoT device and introduction of consumer-centered service platform. Finally, the design of the platform, with focus on the user interface and feedback, results from the prototype testing, the analysis of consumer-platform interaction and the evaluation of the platform by the consumers were presented. The fruit of our work is the the proposed methodology framework for adoption of new energy services and transition from passive to active consumers. This framework is composed of two modules: (a) five-step design process for development of future energy services for consumers and flexumers which also offers two approaches for the identification of consumer categories and consumer-centered data as initial parameters for active consumer modeling; and (b) process of energy service platform design with feedback design architecture and 15 guidelines. The proposed methodology will hopefully help with the challenges that researchers, policy makers and service providers in the energy field deal with, such as: integrating new technologies, data management, consumer and stakeholder engagement, market dynamics, environmental impact.

• Keywords: Green energy transition, Active consumer, Prosumer, Flexumer, Energy services, Digital platforms, Service design, Consumption feedback, Energy data