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Dejavniki motivacije in izzivi porabnikov za popravilo potrošniških dobrin v Sloveniji
ID Mlinarec, Barbara (Author), ID Golob Podnar, Urška (Mentor) More about this mentor... This link opens in a new window

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Abstract
V zadnjem času so se raziskave krožnega gospodarstva premaknile s poudarka na recikliranju k strategijam, ki podaljšujejo življenjsko dobo izdelkov, kot so zmanjševanje, ponovna uporaba in popravila. Slednji načini porabe zahtevajo temeljitejše spremembe porabniškega vedenja, zato je pomembno pravilno nasloviti priložnosti za njihovo prevzemanje. Magistrska naloga se osredotoča na preučevanje dejavnikov motivacije in izzivov slovenskih porabnikov pri odločanju za popravila ter vpliva različnih vidikov teh dejavnikov na namero popravljanja potrošniških dobrin treh kategorij: (1) oblačila, obutev in modni dodatki, (2) elektronske naprave in manjši gospodinjski aparati ter (3) drugi vsakdanji predmeti. S pregledom literature in analizo podatkov, pridobljenih z anketnim vprašalnikom, smo ugotovili, da porabniki pri vseh treh preučevanih kategorijah izdelkov v splošnem zelo podobno zaznavajo dejavnike motivacije in izzive za popravila. Slovenske porabnike k popravilom najbolj motivirajo funkcionalnost in pogosta raba izdelka, kakovost, visoka cena, čustvena navezanost, podaljšanje življenjske dobe in zmanjšanje odpadkov, največje izzive pa jim predstavljajo slaba kakovost, nizka cena novih izdelkov, previsoka cena popravil in rezervnih delov, pretečena garancija, pomanjkanje spretnosti in orodja za popravilo ter nedostopnost storitev popravil. Rezultati raziskave so pokazali, da na namero popravljanja oblačil, obutve in modnih dodatkov pozitivno vplivajo vrednostni in tehnični vidiki motivacijskih dejavnikov, negativno pa vrednostni vidiki izzivov. Na namero popravljanja elektronskih naprav in manjših gospodinjskih aparatov ter drugih vsakdanjih predmetov pozitivno vplivajo vrednostni vidiki motivacijskih dejavikov, negativno pa čustveni vidiki izzivov. Rezultati raziskave nakazujejo na področja in vidike, ki bi jih bilo smiselno nasloviti za spodbujanje bolj trajnostnega porabniškega vedenja v Sloveniji.

Language:Slovenian
Keywords:popravila, trajnostna poraba, krožno gospodarstvo, vedenje porabnikov
Work type:Master's thesis/paper
Organization:FDV - Faculty of Social Sciences
Year:2024
PID:20.500.12556/RUL-161140 This link opens in a new window
Publication date in RUL:07.09.2024
Views:41
Downloads:29
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Secondary language

Language:English
Title:Motivation and barriers for consumer goods repair in Slovenia
Abstract:
Research on the circular economy has recently shifted from recycling to strategies extending product lifetimes, such as reduction, reuse, and repair. This shift requires more fundamental changes in consumption behaviour, and it is, therefore, essential to properly address the opportunities for uptake. This Master’s thesis explores the motivational factors and barriers Slovenian consumers face when deciding to repair. Drawing on an extensive literature review, we performed a structured questionnaire-based survey to investigate the impact of different aspects of these factors on the intention to repair consumer goods in three categories: (1) clothing, footwear and fashion accessories, (2) electronic devices and small household appliances, and (3) other everyday items. Our analysis revealed that consumers' perceptions of motivating factors and challenges for repair are broadly similar across the product categories. Slovenian consumers are most motivated to repair by the functionality and frequent use of the product, quality, high price, emotional attachment, life extension and waste reduction, while the biggest challenges include poor quality, low price of new products, high cost of repairs and spare parts, expired warranties, lack of repair skills and tools, and unavailability of repair services. Notably, repair intention for clothing, footwear, and fashion accessories is primarily influenced by the value and technical aspects of motivators and value aspects of barriers, while for electronics and other items, value-based motivations and emotional aspects of barriers are more impactful. The study identifies areas that could be addressed to promote sustainable consumer behaviour in Slovenia.

Keywords:repair, sustainable consumption, circular economy, consumer behaviour

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