Izkušnje sodelovanja družin s številnimi izzivi s strokovnimi delavkami centra za socialno delo

Petrena, Ana (author), Kodele, Tadeja (mentor)

V magistrskem delu sem pisala o izkušnjah sodelovanja družin s številnimi izzivi s strokovnimi delavkami centra za socialno delo. Zanimalo me je, kakšne so izkušnje sodelovanja družin, s kakšnimi izzivi so se soočale pri sodelovanju s strokovnimi delavkami in kako je sodelovanje družine s številnimi izzivi opolnomočilo za življenje neodvisno od pomoči strokovnih služb. Pridobivanje povratnih informacij družin glede sodelovanja s strokovnimi delavkami se mi zdi pomembno, saj lahko strokovne delavke svoje delo prilagodijo in uskladijo s svojimi pričakovanji in željami. V teoretičnem uvodu magistrskega dela sem naslovila družine s številnimi izzivi in z družinami povezan koncept družinske odpornosti, socialno delo z družino ter sam proces podpore in pomoči, socialno delo z družinami s številnimi izzivi, izvirni delovni projekt pomoči družini s številnimi izzivi, kompleksnost socialnega dela z družino in problem razpršenosti pomoči, pregled tujih raziskav na področju sodelovanja z družinami s številnimi izzivi ter pomen povratnih informacij v sodelovanju z družino. Predstavila sem tudi storitve centra za socialno na področju dela z družinami s številnimi izzivi ter projekt LINK, ki ga Fakulteta za socialno delo izvaja v sodelovanju s Centrom za socialno delo Spodnje Podravje. Izvedla sem kvalitativno raziskavo, za pridobivanje podatkov pa sva s kolegico izvedli vsaka po osem delno standardiziranih intervjujev z družinami oz. odraslim družinskim članom, ki je največkrat sodeloval s centrom za socialno delo. Skupaj je bilo izvedenih šestnajst intervjujev. Merski instrument, ki sem ga pri tem uporabila, so bile smernice za delno strukturiran intervju. Pridobljene podatke sem analizirala po metodi kvalitativne analize z odprtim, osnim in odnosnim kodiranjem. Analizirala sem vseh šestnajst intervjujev. Ugotovila sem, da imajo družine veliko pozitivnih izkušenj sodelovanja, nekatere družine pa so se soočale tudi z različnimi izzivi (kot npr. menjavanje socialnih delavk, neupoštevanje uporabnikovega glasu, pristranskost socialnih delavk). Rezultati so pokazali, da je sodelovanje s strokovnimi delavkami centra za socialno delo družine s številnimi izzivi opolnomočilo za življenje neodvisno od pomoči strokovnih služb.

• Language: Slovenian
• Keywords: družine s številnimi izzivi, izvirni delovni projekt pomoči, center za socialno delo, povratne informacije, projekt LINK
• Work type: Master's thesis/paper
• Organization: FSD - Faculty of Social Work
• Year: 2024
• PID: 20.500.12556/RUL-160150
• Publication date in RUL: 22.08.2024

Secondary language

• Language: English
• Title: Experiences of Families Facing Multiple Challenges about Collaboration with Profesionals of the Social Work Center

Abstract

In my master's thesis, I explored the experiences of families facing multiple challenges, in their interactions with professionals at the Social Work Center. The focus was on the experiences of families in their collaboration, the challenges encountered while working with the professionals, and how working with families facing multiple challenges has empowered them to live a life independently of professional help and support. Obtaining feedback from families regarding their experiences working with professionals is cruical for professionals to adapt their work to better meet their expectations and needs. In the theoretical introduction of my thesis, I addressed families facing multiple challenges and the related concept of family resilience, social work with families and the process of help and support, social work with families facing multiple challenges, individual working projects of help, the complexity of social work with families, the issue of fragmented assistance, reviewed foreign research on collaborating with families facing multiple challenges and emphasized the importance of the families' feedback. Additionally, I presented the services provided by the Social Work Center in supporting families facing multiple challenges and the LINK project, which the Faculty of Social Work implements in collaboration with the Social Work Center Spodnje Podravje. I conducted a qualitative study with a colleague, where each of us conducted eight semi-standardized interviews with families or adult family members who had worked closely with the Social Work Center. In total, sixteen interviews were conducted. The measurement instrument used was a set of guidelines for semi-structured interviews. The collected data was analysed using qualitative analysis methods, including open, axial and relational coding. Analysis of all sixteen interviews revealed that many families had positive experiences in their interactions, while others faced various challenges (for example: frequent changes of social workers, disregard for the users’ voice, and social worker bias). The results demonstrated that working with professionals at the Social Work Center has empowered families facing multiple challenges to live a life independently of professional assistance.

• Keywords: families facing multiple challenges, individual working projects of help, Social Work Center, feedback, LINK project