Collaborative approach on digital government transformation : in-depth analysis from expert interview

Maulana, Rio Yusri (author), Durnik, Mitja (author), Dečman, Mitja (author)

Digital transformation changes how private and public organisations conduct their business, stressing the importance of collaboration with various stakeholders. The public sector, especially local government, is forced by citizens’ demands to change how it operates. This research examines the characteristics of existing literature on collaborative governance and digital transformation and explores the unevenness of digital transformation due to the broad autonomy granted to local governments. Qualitative methods were used, conducting in-depth interviews, advanced observations, and detailed data collection from government agencies, NGOs, and citizens of West Java, Indonesia. The enquiries reveal that governments faces silos and fragmented approaches. The results contribute to the literature, serve as a reference for improving the role of local government in collaborative digital transformation, and provide greater legitimacy in the public policy process. In the context of local government, the success of digital transformation initiatives in West Java can be attributed to effective collaboration and facilitative leadership from implementing the Penta-helix strategy and establishing Jabar Digital Service (JDS) as a dedicated unit for managing digital transformation.

• Language: English
• Keywords: collaborative digital transformation, collaborative governance, digital government transformation, local government
• Work type: Article
• Typology: 1.01 - Original Scientific Article
• Organization: FU - Faculty of Administration
• Publication status: Published
• Publication version: Version of Record
• Year: 2024
• Number of pages: Str. 94-119
• Numbering: Vol. 17, iss. 1
• PID: 20.500.12556/RUL-158424
• UDC: 35:352:004
• ISSN on article: 1338-4309
• DOI: 10.2478/nispa-2024-0005
• COBISS.SI-ID: 198239747
• Publication date in RUL: 10.06.2024

MAULANA, Rio Yusri, DURNIK, Mitja and DEČMAN, Mitja, 2024, Collaborative approach on digital government transformation : in-depth analysis from expert interview. NISPAcee journal of public administration and policy [online]. 2024. Vol. 17, no. 1, p. 94–119. [Accessed 18 May 2025]. DOI 10.2478/nispa-2024-0005. Retrieved from: https://repozitorij.uni-lj.si/IzpisGradiva.php?lang=eng&id=158424

Record is a part of a journal

• Title: NISPAcee journal of public administration and policy
• Shortened title: NISPAcee j. publi. adm. policy
• Publisher: De Gruyter Brill, Sciendo, Network of Institutes and Schools of Public Administration in Central and Eastern Europe, Georgian Institute of Public Affairs
• ISSN: 1338-4309
• COBISS.SI-ID: 520037913

Licences

• License: CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
• Link: http://creativecommons.org/licenses/by-nc-nd/4.0/
• Description: The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.

Secondary language

• Language: Slovenian
• Keywords: sodelovalna digitalna preobrazba, sodelovalno upravljanje, digitalna preobrazba vlade, lokalna samouprava

Projects

• Funder: ARIS - Slovenian Research and Innovation Agency
• Project number: P2-0426
• Name: Digitalna preobrazba za pametno javno upravljanje