Predlog vzpostavitve storitvenega centra na osnovi ogrodja ITIL V3 in Six Sigme : magistrsko delo

Kastelic, Miha (author), Peer, Peter (mentor)

• Language: Slovenian
• Keywords: upravljanje storitev IT, ITIL, Six Sigma, storitveni center, BPMN, računalništvo, magisteriji
• Work type: Master's thesis
• Typology: 2.09 - Master's Thesis
• Organization: FRI - Faculty of Computer and Information Science
• Place of publishing: Ljubljana
• Publisher: M. Kastelic
• Year: 2011
• Number of pages: 81 str.
• PID: 20.500.12556/RUL-156950
• UDC: 004(043.2)
• COBISS.SI-ID: 8152916
• Publication date in RUL: 26.05.2024

Secondary language

• Language: English
• Title: Proposal to establish a service desk based on the ITIL V3 Framework and Six Sigma
• Keywords: IT service management, ITIL, Six Sigma, service desk, BPMN, computer science, master's degree