Some research studies conducted in Slovenia indicate that professional workers employed in social care services, due to the nature of their work and working conditions, are more susceptible to stressful factors and subjected to a variety of stress conditions. Consequently, they are at a higher risk of developing a burnout syndrome.
The purpose of this master's thesis is to examine the connection between stress-coping strategies and burnout among professional workers in Slovenian youth crisis centres. A quantitative research study was conducted, involving 46 professionals employed in crisis centres across Slovenia. They completed questionnaires through the 1KA online survey application, consisting of three parts. The first part contains a questionnaire to assess stress-coping strategies _ COPE. The second part consists of the burnout questionnaire Maslach Burnout Inventory. The last part includes a variety of demographic question.
The research on stress coping among professional workers employed in crisis centres in Slovenia revealed that research participants most frequently used problem focused strategies such as active coping, planning and seeking instrumental social support. Statistically significant differences in the use of these strategies were observed only in active coping with regard to educational levels. Longer work experience was associated with a slightly increased use of positive reinterpretation and growth, while the years of work experience did not have a significant impact on strategy selection. Burnout was not directly related to work experience or educational level. Some strategies, such as planning, showed a moderate negative correlation with reduced personal fulfilment. It is important to consider the study's limitations when interpreting the results.
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