A challenge for public sector organizations is the selection of indicators to measure effectiveness and efficiency. When choosing indicators to measure effectiveness and efficiency, organizations get incomplete results about their operations, which means that there are fewer opportunities for improvement.
The purpose of the thesis is to determine, based on the results, how efficient and effective the administrative units are and to propose opportunities for improvements. The goal is to analyze the efficiency and effectiveness of the selected administrative units in two time periods. In the theoretical part, a descriptive method is used, where the terms: public sector, public administration, state administration, and administrative units are defined based on articles, books and legal regulations. In addition, the meaning of efficiency and effectiveness is defined with the help of a descriptive method. Analytical and comparative research methods are used in the empirical work, where the key is the analysis of the efficiency and effectiveness of administrative units. The analysis is carried out in two time periods, namely the first 2010-2015 and the second 2015-2019.
It was established that in the first time period, smaller administrative units were more efficient and had a higher proportion of resolved administrative cases, while in the second period, the administrative units LJ and MB had a higher proportion of resolved administrative cases and were more efficient. In addition, it was found that the size of the administrative units affects the cost efficiency, since larger administrative units are divided into more areas, and consequently the costs are lower. The biggest improvements occur when setting goals for solving administrative matters, office expenses, and surveying customer satisfaction with services and employee satisfaction. These deviations can be eliminated by determining measures and ongoing analysis of performance and effectiveness within organizations.
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